Director of Account Management - AI SaaS $193K+

AlphaSense; New York (NY); Remote; USD 167,000 - 193,000; Full time

Job summary

AlphaSense, the AI platform redefining market intelligence, seeks a Director of Account Management to lead a team of 8–10 Account Managers. The role focuses on renewals, expanding client relationships, and delivering long-term value.

The role offers a transparent base salary and potential bonus/equity, with remote flexibility and Eastern Time focus preferred. The candidate will manage seven-figure enterprise accounts, forecast revenue, and collaborate with Sales, CS, and Product to scale growth.

Qualifications

• 7+ years of experience in sales, account management, or client success, with at least 3 years in people management
• Experience working seven-figure deals, strategic account servicing, and renewal negotiations
• Strong aptitude for learning, particularly in a technical SaaS environment
• Experience operationalizing the customer journey
• Confident, consultative, and client-facing professional with a proactive personality
• Ability to thrive in a dynamic, entrepreneurial environment
• Strong rapport-building skills and a positive, energetic attitude
• Excellent oral, written, and presentation skills
• Willingness to travel as needed

Responsibilities

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data
• Coach and mentor your team on call coaching, best practices, and accountability
• Provide visibility into your team's performance to leadership
• Recruit top talent to build your growing team
• Collaborate with sales to drive successful growth outcomes

Skills

Proven Leader

Systems-Oriented

Customer-Centric

Coaching & Feedback Enthusiast

Ambitious & Curious

Experienced Relationship Builder

Servant Leader

Effective Communicator

Job description

Director of Account Management - AI SaaS $193K+ — Remote

Compensation vs. Market: The $167K–$193K base range is competitive for a Director-level Account Management role in SaaS. Industry benchmarks (Radford, Levels.fyi) place Director of Account Management roles at high-growth SaaS companies in the $160K–$210K range, with on-target earnings (OTE) often 20–30% higher when bonuses are included. The added equity component could meaningfully increase total comp if AlphaSense pursues an IPO or acquisition.

Career Development: This role builds high-demand skills:

• Managing seven-figure enterprise accounts in a competitive AI/fintech space
• People leadership and team scaling (8–10 direct reports)
• Revenue forecasting and churn reduction strategy
• Cross-functional collaboration with Sales, CS, and Product

Company Stage & Culture Signals: AlphaSense is a well-funded, growth-stage AI company (Series E, valued at ~$4B as of 2024). The language — "entrepreneurial environment," "scale the function," "recruit top talent" — signals this is a builder role, not a maintenance role. Expect ambiguity and fast change, which is energizing for ambitious leaders.

Green Flags: Clear reporting structure (VP, AM), explicit focus on coaching culture, and transparent salary ranges posted publicly all suggest a mature, employee-friendly organization for its stage.

Watch For: "Willingness to travel as needed" at the Director level in enterprise SaaS can mean significant travel during QBRs and renewal cycles. Confirm scope before accepting.

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com .

Location: NYC or ET Preferred, Remote Open

Reports to: VP, Account Management

About the Team:
Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities. These teams partner to support a wide range of client personas from Fortune 5000 companies.

We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time.

About the Role:
The Director, Account Management will lead a team of ~8–10 Account Managers, playing a critical role in driving renewals and expanding customer relationships. This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value. We're looking for a data-driven leader with strong management experience who is eager to scale the Account Management function and drive AlphaSense's continued success.

Who You Are:

• Proven Leader: You've successfully managed teams and are passionate about developing your people.
• Systems-Oriented: You're a strategic thinker who excels at creating efficient, scalable processes.
• Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
• Coaching & Feedback Enthusiast: You're dedicated to adding value to your team through regular coaching and feedback.
• Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
• Experienced Relationship Builder: You're comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
• Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
• Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.

Role Requirements:

• 7+ years of experience in sales, account management, or client success, with at least 3 years in people management
• Experience working seven-figure deals, strategic account servicing, and renewal negotiations
• Strong aptitude for learning, particularly in a technical SaaS environment
• Experience operationalizing the customer journey
• Confident, consultative, and client-facing professional with a proactive personality
• Ability to thrive in a dynamic, entrepreneurial environment
• Strong rapport‑building skills and a positive, energetic attitude
• Excellent oral, written, and presentation skills
• Willingness to travel as needed

What You'll Do:

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
• Coach and mentor your team on call coaching, best practices, and accountability.
• Provide visibility into your team's performance to leadership.
• Recruit top talent to build your growing team.
• Collaborate with sales to drive successful growth outcomes.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range: $167,000 – $193,000 USD

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Is this role fully remote or is office attendance required? The role is listed as "Remote Open" with a preference for candidates in New York City or the Eastern Time zone. You are not required to be in-office, but you should be available during ET business hours. What is the base salary range for the Director, Account Management role? The base compensation range is $167,000–$193,000 USD. Final offers depend on candidate experience, and you may also be eligible for a performance‑based bonus and equity. How many direct reports will this Director manage? The Director, Account Management will lead a team of approximately 8–10 Account Managers. What type of experience is required for this role? Candidates need 7+ years in sales, account management, or client success, with at least 3 years in people management and experience handling seven-figure deals and renewal negotiations. Will this role require travel? Yes, the posting states a willingness to travel as needed, which is typical for a Director-level client‑facing role managing enterprise accounts.

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