Director of Access Services

Norman Regional Health System; Norman (OK); On-site; USD 120,000 - 180,000; Full time

Job summary

Norman Regional Health System is seeking an Operational Leader to oversee Patient Access and Scheduling, directing centralized scheduling, inpatient and ED registration, and throughput across facilities. This role focuses on standardizing workflows and ensuring timely patient access to support clinical operations.

You will lead strategic planning, manage budgets, and mentor leaders while driving continuous improvement and regulatory compliance.

Qualifications

• 7–10 years progressive healthcare leadership experience.
• Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations.
• Experience leading multi-site healthcare operations.

Responsibilities

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

Skills

Patient Access operations

Hospital registration

Centralized scheduling

Insurance verification

Prior authorizations

Revenue Cycle fundamentals

Patient experience improvement

Budget management

Workforce planning

Process improvement methodologies

Data analytics

Change management

Regulatory compliance

Conflict resolution

Strategic planning

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field

Master’s degree preferred

Tools

Meditech

Epic

Cerner

Job description

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

Job Summary

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

Operational Leadership

• Direct all centralized scheduling operations.
• Direct inpatient, outpatient, emergency department, and ancillary registration functions.
• Develop standardized workflows across all facilities.
• Ensure timely patient access services that support clinical operations.
• Lead departmental strategic planning and operational improvement initiatives.
• Manage departmental budgets and productivity targets.
• Monitor staffing models and adjust resources based upon patient volumes.

Patient Access & Scheduling

• Ensure accurate scheduling of hospital, outpatient, imaging, laboratory, rehabilitation, surgery, and specialty services.
• Standardize scheduling protocols throughout the health system.
• Reduce scheduling errors and appointment delays.
• Improve patient access through process redesign and technology.
• Oversee referral management processes where applicable.

Registration Operations

• Ensure accurate patient identification.
• Maintain demographic accuracy.
• Improve insurance verification processes.
• Oversee financial counseling and point-of-service collections.
• Monitor consent completion.
• Ensure compliance with regulatory registration requirements.
• Improve first-pass registration accuracy.

Financial Stewardship

• Improve clean claim performance through registration accuracy.
• Reduce registration-related denials.
• Monitor authorization completion.
• Improve upfront collections.
• Support Revenue Cycle initiatives.
• Participate in annual budget development.

Quality & Performance Improvement

• Establish departmental KPIs.
• Utilize Lean, Six Sigma, or similar improvement methodologies.
• Monitor operational dashboards.
• Implement corrective action plans.
• Drive continuous improvement initiatives.

Leadership

• Recruit, hire, develop, and retain leaders and staff.
• Conduct performance evaluations.
• Develop succession plans.
• Foster employee engagement.
• Promote teamwork across departments.
• Lead departmental meetings.
• Mentor supervisors and managers.

Regulatory Compliance

• Ensure compliance with:
• CMS Conditions of Participation
• HIPAA
• EMTALA registration requirements
• Medicare and Medicaid regulations
• Commercial payer requirements
• Hospital policies
• Joint Commission standards

Collaboration

• Works closely with:
• Revenue Cycle
• Case Management
• Emergency Department
• Surgery
• Imaging
• Laboratory
• Rehabilitation Services
• Information Technology
• Physician Practices
• Compliance
• Finance
• Nursing Leadership

Decision Making Authority

• Authorized to:
• Develop departmental policies.
• Recommend staffing changes.
• Approve scheduling workflows.
• Manage departmental budgets.
• Approve operational process improvements.
• Recommend technology enhancements.
• Escalate operational issues to executive leadership.

Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field. Master’s degree preferred.

Experience

• Required:
• 7–10 years progressive healthcare leadership experience.
• Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations.
• Experience leading multi-site healthcare operations.
• Preferred:
• Health system experience.
• Meditech, Epic, Cerner, or similar EMR experience.
• Experience leading centralized scheduling operations.

Knowledge & Skills

• Patient Access operations
• Hospital registration
• Centralized scheduling
• Insurance verification
• Prior authorizations
• Revenue Cycle fundamentals
• Patient experience improvement
• Budget management
• Workforce planning
• Process improvement methodologies
• Data analytics
• Change management
• Regulatory compliance
• Conflict resolution
• Strategic planning

Work Shift

Day

Position Type

Regular Full Time