Director Nursing Operations Emergency Department

CommonSpirit Health; East Chattanooga (TN); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Relocation

On-site childcare

On-site gym

Board Certification Allowance

Care@Work premium account

Tuition Assistance

Matching 401(k) and 457(b)

Wellness Program

Job summary

CHI Memorial Hospital in Chattanooga, part of CommonSpirit Health, seeks an accomplished Director, ED Nursing Operations to lead nursing practice, education and administration. You will ensure policies and programs align with professional standards and support outstanding patient care while advancing staff development and engagement.

You will drive operational performance, quality outcomes, budget stewardship, physician and patient satisfaction, and talent development across nursing services.

Qualifications

• Bachelor's degree in Nursing required.
• 5+ years healthcare operational experience in nursing leadership.
• Current RN licensure and BLS CPR at hire.

Responsibilities

• Lead and manage ED nursing operations, driving quality outcomes.
• Oversee nursing education, professional development, and competency programs.
• Ensure adherence to policies, standards, and regulatory requirements.
• Collaborate with departments to sustain patient satisfaction and staff engagement.
• Monitor budgeting, performance metrics, and turnover related to nursing services.

Skills

Nursing leadership

Staff development

Regulatory compliance

Budget management

Change management

Education

Bachelor of Science in Nursing

Master's degree in Nursing (preferred)

Job description

Job Summary and Responsibilities

As our Director, ED Nursing Operations, you will be responsible and accountable for the management of nursing practice, nursing education and professional development, administration, and nursing service for your areas of oversight.
Every day you will ensure the development, implementation, and evaluation of policies, programs, and services that are evidence-based and consistent with professional standards and values, under the guidelines and vision set forth by the Chief Nursing Officer & the Vice President, Patient Care Services. You will create an environment that supports the practice of nursing, nursing retention, and recruitment, and ensure the professional development and competence of your direct reports, along with nursing and other support staff. You will also be responsible for the operational performance of your areas as it relates to care delivery, quality outcomes, budget performance, physician and patient satisfaction, and departmental turnover.
To be successful in this role, you will effectively lead and manage all aspects of ED nursing operations, driving quality outcomes, fostering professional development, and optimizing performance across key metrics, all while maintaining an environment that promotes excellent patient care and staff engagement.

• Identify and participate in the establishment of Nursing and ancillary staff development programs to support the necessary skills needed to provide outstanding care to the patient population of CHI Memorial.
• Participate in the establishment and annual assurance of competencies for all patient care staff and monitor on an ongoing basis.
• Establish and maintain high levels of physician satisfaction for all services provided.
• Identify leadership development opportunities for Nurse Managers and work with the appropriate individuals to establish operational goals related to improving outcomes.
• Work collaboratively with all departments to achieve and maintain high patient satisfaction.
• Meet the compliance standards of various regulatory bodies which affect the provision of services, to include the Joint Commission, life safety, state, federal and other regulatory bodies.

Job Requirements

Required

• Bachelors Other Nursing and five (5) years of healthcare operational experience in nursing leadership role, upon hire and
• Registered Nurse: TN, upon hire and
• Basic Life Support - CPR, upon hire and

Preferred

• Masters Other Nursing, upon hire
• Advanced Cardiac Life Support, upon hire

Where You'll Work

CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We offer the following benefits to support you and your family:

• Loan Forgiveness Program
• Relocation
• On-site childcare (Glenwood campus) with extended hours
• On-site gym (Glenwood campus) with a variety of group classes
• Board Certification Allowance
• Care@Work premium account for additional support with children, pets, dependent adults, and household needs
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Wellness Program