Clinical Manager

1004 Lehigh Valley Hospital; Cedar Crest (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Lehigh Valley Health Network in Cedar Crest, NM seeks a Nursing and Clinical Support Manager to lead teams across locations, collaborate with directors, and oversee clinical workflows and quality programs. You will supervise nursing staff and clinical support members, participate in staffing decisions, and drive standardization of care to improve outcomes.

The role emphasizes data-driven problem solving, cost awareness, and patient safety.

Qualifications

• RN with Bachelor’s degree, licensed to practice
• Minimum 5 years nursing/clinical experience
• Strong computer skills including EMR, Word, PowerPoint, Excel
• Ability to lead and supervise across locations
• Willingness to participate in continuous quality improvement

Responsibilities

• Manage nursing staff and clinical support team members across locations.
• Step into daily staffing role as needed.
• Analyze trends in customer satisfaction, patient experience, quality outcomes, and cost.
• Collaborate to interpret market and regulatory data and guide changes.
• Develop and implement clinical and fiscal performance improvement programs.
• Ensure patient safety and staff development.

Skills

Adaptability

Initiative & teamwork

EMR proficiency

Clinical best practices

Emotional intelligence

Time management

Project management

Education

BSN required

MSN preferred

Tools

EMR software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Manages the nursing and clinical support team members in multiple locations and collaborates with the directors, leaders, and administrators. Manages clinical-support decision-making, clinical workflows, and clinical staff supervision. Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standardization of work. Serves as a clinical resource and role model for nursing, clinical support team members, clerical staff, and the practice management team.

Job Duties

Manages nursing staff and clinical support team members directly or indirectly. Steps into daily staffing role, as needed. Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost; uses data systematically to develop solutions and guide change in practices. Collaborates to understand external market financial, economic, and industry data identifying market opportunities and threats. Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives. Formulates recommendations for continuous improvement taking into account market demands, regulatory standards, patient safety, and changes in clinical practice. Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality. Collaborates with other internal staff members to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services. Coordinates mandatory clinical education and plans in-services and education within the practice in collaboration with clinical services. Takes responsibility for providing a positive learning environment for staff, students, interns, and residents collaborating with academic programs, while ensuring patient safety.

Minimum Qualifications

• Bachelor’s Degree from an Accredited School of Nursing as an RN 5 years Recent experience in a clinical setting
• Ability to initiate, accept, and adapt to change within a healthcare setting.
• Ability to take initiative and function independently, as well as collaboratively.
• Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel.
• Knowledge of best clinical practices.
• Mature emotional intelligence.
• Time management skills.
• Project management skills.

Preferred Qualifications

• Master’s Degree from an Accredited School of Nursing as an RN
• CACRN - Certified Ambulatory Care RN - State of Pennsylvania

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Agency Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

1250 S Cedar Crest Blvd

Primary Location

LVHN-1250 Cedar Crest

Position Type

Onsite

Union

Not Applicable

Work Schedule

Monday-Friday Days

Department

1004-09134 Cardiology Clinic - CC Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.