Director, North America Digital & E-Commerce Growth

Langham-Hote; Pasadena (CA); On-site; USD 150,000 - 160,000; Full time

Job summary

The Langham Hospitality Group is seeking a senior e-commerce leader to drive the global e-commerce strategy for North America. You will collaborate with the VP of Digital & E-Commerce and the VP of Sales & Marketing to develop regional campaigns and optimise direct revenue across the North American portfolio.

You will work with corporate, regional, and property teams to implement digital marketing initiatives, optimise websites, and accelerate e-commerce performance, aiming to increase direct

Qualifications

• Bachelor’s degree in E-Commerce, Digital Marketing, Marketing or related subjects.

Responsibilities

• Direct and oversee the implementation of the global E-Commerce strategy in North America
• Lead the development and execution of strategic and tactical regional initiatives to drive direct revenue growth and e-commerce performance.
• Partner closely with property-level E-Commerce teams to optimise digital performance, website conversion, customer acquisition, and direct channel contribution.
• Collaborate with global and regional digital marketing partners to maximise the effectiveness and return on investment of digital marketing activities across the region.
• Work closely with Regional Revenue, Sales & Marketing, and Commercial leaders to support business objectives and drive revenue growth.
• Monitor, analyse, and report on regional digital performance, market trends, competitive activity, and evolving consumer behaviours.
• Identify and champion strategic opportunities, digital innovations, and technology enhancements that improve commercial performance and operational efficiency.
• Drive the localisation and implementation of global digital and e-commerce initiatives
• Foster best-practice sharing, governance, and cross-property collaboration to improve consistency and execution across the region.
• Support recruitment and succession planning efforts for local E-Commerce openings.
• Assist with other tasks as required.

Education

Bachelor’s degree in E-Commerce, Digital Marketing, Marketing or related subjects

Job description

The Langham Hospitality Group is seeking a senior e-commerce leader to drive the global e-commerce strategy for North America. You will collaborate with the VP of Digital & E-Commerce and the VP of Sales & Marketing to develop regional campaigns and optimise direct revenue across the North American portfolio.

You will work with corporate, regional, and property teams to implement digital marketing initiatives, optimise websites, and accelerate e-commerce performance, aiming to increase direct