Director, Network Operations

Us; United States; Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Total Rewards package

Medical, dental, vision coverage

HSA/FSA programs

Company paid life and AD&D insurance

Disability (short/long term)

401(k) retirement savings plan

Holidays and floating holidays

Paid Time Off

Tuition reimbursement

Employee Assistance Program

Job summary

Vector Security seeks a Director of Network Operations to lead the VSNs MNS Operations, overseeing design/engineering, project management, NOC, and installation. You will collaborate across divisions to drive strategic decisions and KPI delivery.

You will manage budget, pricing, and cost reductions while steering organizational development and training. This role emphasizes leadership, process improvement, and cross-functional partnership in a remote US setting.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree in Executive Management, Business Management, Communications, and/or related field preferred.
• 12+ years of management experience with industry financial background.
• Computer literacy with MS Word, PowerPoint, Power BI and Excel.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to make sound personnel decisions as needed.

Responsibilities

• Financial: maintain budgeted profit margins, lead pricing and cost-reduction initiatives, attend monthly Financial Reviews.
• Operational/Process: develop operational infrastructure for Installation, Engineering, Billing, AP, Procurement, NOC Services and Technical Services; implement initiatives.
• Employee: performance management, recruitment, team atmosphere, promote Vector values and culture.
• Accounting: collaborate with accounting management, streamline processes for efficiency.
• Customer: attend sales appointments, assist sales in evaluating new business, ensure customer satisfaction.
• Other: attend industry trade shows.

Skills

Leadership

Strategic thinking

Financial acumen

Communication

Team development

Education

High School Diploma

Bachelor's degree in relevant field

Tools

MS Word

PowerPoint

Power BI

Excel

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Director, Network Operations.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Remote US/USA

SUMMARY:

As a Director, Network Operations, you will be responsible for the leadership, development and management of the VSN MNS Operations. Direct management of the design/engineering, project management, NOC services and installation departments. Collaborate with sales, product development, finance, billing and accounts payable and human resources to grow the business, partner to make strategic decision that effect the entire VSN business. Primary responsibility focuses on process development, process implementation, KPI development and management, product training, employee development training, business unit P&L and delivering strategic plans.

What You’ll Do:

• Financial Responsibilities:
  • Responsible for maintaining budgeted profit margins of MNS business.
  • Lead pricing and cost reduction initiatives to achieve budgeted expectations.
  • Attend monthly Financial Reviews with Vector senior leadership.
• Operational / Process Issues:
  • Evaluate, adjust, and assist in the development of operational infrastructure for the Installation, Engineering, Billing, AP, Procurement, NOC Services and Technical Services.
  • Collaborate with corporate personnel to achieve problem resolution and efficiencies.
  • Communicate corporate office initiatives to department managers.
  • Involved in planning and implementation of the VSN remote office expansion program.
• Employee Responsibilities:
  • Performance management and development of employees which include performance reviews. Recruiting and hiring the best talent for the organization.
  • Build and/or maintain team atmosphere for current employees.
  • Promote and enforce Vector values and culture as well as promoting the company’s policies and procedures.
• Accounting Responsibilities:
  • Collaborate with accounting management.
  • Assist with streamlining existing accounting processes for better efficiency.
• Customer Responsibilities:
  • Attend sales appointments as necessary.
  • Assist sales team in evaluating potential new business for existing clients and new prospects.
  • Work with new and existing customer base to ensure customer satisfaction.
• Other Responsibilities:
  • Attend any work industry trade shows.

What You’ll Need:

• High School Diploma or equivalent - Required
  • Bachelor's Degree in Executive Management, Business Management, Communications, and/or related field - Preferred
• 12 or More Years Management Experience -Required with an industry financial background and the desire for continued professional development.
• Computer Literacy - Must be highly proficient; MS Word, PowerPoint, Power BI and Excel – Complex spreadsheets are utilized for a variety of tracking and management.

• Organization Skills - Must be able to multi-task and manage multiple projects. Must be able to meet Customer (Internal and External) deadlines

  • Consistent and reliable delivery of product is critical to the VSN ability to meet Customer needs.

• Capacity to create effective team-oriented work atmosphere.

• Communication and Interpersonal Skills - Must be able to effectively communicate (verbal and written) at the highest levels to internal and external Customers and Senior Management.
• Must be able to maintain company and personnel confidential information, must possess a high level of integrity.
• Must be able to make sound and accurate decisions that will affect our company/department financial success.
  • Must be able to make personnel decisions regarding Hiring, Termination, Promotion, Counseling, Mentoring, and administer disciplinary actions as may be required.

We offer a “Total Rewards”package including:

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401 (k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.