Special Projects Operations Manager

Vector Security Inc.; Home (PA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k retirement savings plan

Flexible Spending Account

Paid time off

Employee Assistance Program (EAP)

Job summary

Vector Security is seeking a Special Projects Operations Manager to lead the Special Projects team in Gainesville, VA or remote US. You will oversee project timelines, manage quotes, and coordinate with purchasing/billing to ensure on-time delivery and margins.

You will supervise staff, handle timesheets, performance, and escalations, and drive inspections oversight, reporting to clients and internal departments. PMP or D365 experience preferred; MS Office proficiency required.

Qualifications

• Associate's Degree or equivalent in project management or security field preferred.
• Minimum 5 years of project management experience; 7+ years preferred.
• Minimum 2 years of supervisory experience.
• Knowledge of security systems and industry required.
• Proficiency with MS Office.
• PMP certification and/or D365 knowledge preferred.

Responsibilities

• Oversee Special Projects team and track timelines across multiple projects.
• Coordinate with purchasing/billing on backorders and payments.
• Review work orders in D365 and update scope/deadlines.
• Generate quotes ensuring clear scope and margins; weekly PM/PC check-ins.
• Lead and guide team on tasks; maintain project tracking and KPIs.
• Manage timesheets for hourly staff and handle hires/fires.
• Ensure projects meet margins and revenue targets.
• Oversee Inspections Department; track overdue tasks and escalations.
• Attend customer planning meetings and provide reporting to clients.

Skills

Project management

Supervisory experience

Security industry knowledge

MS Office

Education

Associate's degree or equivalent

PMP Certification

D365 knowledge

Tools

D365

MS Office

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Special Projects Operations Manager!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Gainesville, VA or Remote US/USA

What You'll Do:

• Special Project Team Oversight:
  • Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
  • Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
  • Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
  • Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
• Quotes Generation:
  • Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s) .
  • Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
  • Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
• Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
• Provide feedback to team members to ensure key performance metrics are met.
• Manage Timesheets for hourly employees.
• Responsible for all team management activities including hire/fire and performance management.
• Responsible for ensuring projects meet required margins and revenue targets.
• Inspections Department Oversight:
  • Track overdue inspections and ensure timely completion.
  • Act as a point of contact to handle team escalations.
  • Receive recurring contracts and generate tasks for team and D365 to control the inspections.
• Customer Interaction:
  • Attend customer planning meetings to gather all necessary information for the project process.
  • Serve as point of escalation and quality control.
  • Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

What You'll Need:

• Associate's Degree or combination of project management and security industry experience - Preferred.
• Minimum of 5 years of project management experience - Required
  • 7+ years - preferred.
• Minimum of 2 years of supervisory experience - Required.
• Knowledge of security systems; experience in the security industry - Required.
• Computer proficiency with MS Office - Required.
• PMP Certification and/or D365 Knowledge - Preferred.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.