Director Member Services (Branch Manager)

MECU Credit Union; Baltimore (MD); On-site; USD 63,900 - 95,900; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Time Off

Job summary

A financial institution in Baltimore is seeking an experienced Branch Manager responsible for overseeing branch operations and ensuring exceptional member service. Key responsibilities include driving deposit growth, managing staff performance, and ensuring compliance with financial regulations. The ideal candidate will have over 5 years of management experience and strong communication skills. Competitive salary ranging from $63,900 to $95,900 based on experience, with comprehensive benefits including healthcare and retirement plans.

Qualifications

• 5+ years of management/supervisory experience is required.
• Must obtain and/or maintain Notary Commission.
• Flexible working hours required across different branches.

Responsibilities

• Oversee efficient branch operations and ensure alignment with objectives.
• Drive deposit growth and foster sales.
• Provide coaching to staff to meet performance standards.

Skills

Effective written and verbal communication

Interpersonal and supervisory skills

Ability to sell and cross-sell

Education

Associate's degree

Bachelor's degree (preferred)

Job description

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co‑workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE – our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

This job description outlines the responsibilities of a branch manager who is accountable for overseeing the successful operations of the branch. The role requires autonomy in ensuring all operations are carried out efficiently and in alignment with the credit union’s objectives.

The manager is responsible for a range of duties, including driving deposit growth, fostering sales, and developing employees to meet organizational objectives. They are also tasked with maintaining an exceptional member experience, ensuring security, adequate cash levels, and managing audits and compliance issues. The branch manager will direct staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations such as state, federal, and NCUA guidelines.

A core part of this role is leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth. The manager will also provide coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization’s policies and applicable laws.

Qualifications

Required

• Minimum of 5 years of related management/supervisory experience and an associate’s degree
• Obtain and/or maintain Notary Commission
• Obtain and/or maintain Signature Guarantee
• Effective written and verbal communication skills for interacting with the public, staff, and other departments
• Strong interpersonal and supervisory skills with the ability to motivate and coach staff
• Ability to sell and cross‑sell credit union products and services effectively
• Flexible working hours and availability to work in different branches as needed
• Saturday hours required

Preferred Qualifications

• At least five to seven years of previous financial institution experience and a bachelor’s degree
• Related experience in a financial institution, preferably in a credit union

Competencies Required

• Develop Strategy – Grasps the demands and capabilities within the work unit for departmental long term success. Also translates company strategies and objectives into concrete performance and improvement goals for the department or unit and actively participates in reviews and discussions to assure plans and progress have the needed business impact.
• Managing Employee performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards; expectations and provides ongoing coaching and support as employees strive to achieve expectations. Engages in two‑way conversations throughout the year that ensure an up‑to‑date understanding of expectations, performance gaps and actions required to close any gaps.
• Decision Making & Judgment – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Problem Solving – Takes a proactive approach to anticipating and preventing problems. Acquires information and uses critical thinking including creativity, analytical, conceptual. When a problem occurs, defines the problem, investigates obstacles, gathers relevant information, generates and analyzes alternate solutions and arrives at a workable solution.
• Communication Skills – Communicates effectively and appropriately both orally and in writing. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clean and credible manner, selecting the right tone for the situation and audience. Listens to others and allow them to make their point.

Compensation

Salary Range per hour, depending on experience and qualifications

• $63,900 - $95,900

Benefits at MECU Credit Union

At MECU, we prioritize the well‑being and growth of our employees by offering a comprehensive benefits package that includes but is not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company‑paid short‑term disability, long‑term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long‑Term Care Insurance: Prepare for the future with long‑term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work‑life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.

Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.