Director, Member Services

Associated Wholesale Grocers; Oklahoma City (OK); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Associated Wholesale Grocers in Oklahoma City seeks a Member Services Director to lead the division’s sales team and advance programs that drive same-store sales, recruit new members, and increase profitability.

You will direct member services, advertising, and retail development, hire and guide a talented team, and collaborate with Real Estate, Engineering, and Group Sales to expand member business.

Qualifikationen

• Retail grocery experience preferred.
• Degree not required; equivalent work experience in retail preferred.
• 10 years related experience in grocery retail management.
• Ability to read, write and speak fluent English.

Aufgaben

• Develop and implement Member Services Department policies and procedures to ensure high quality service to members.
• Lead the Retail Development Managers and Group Sales Managers in recruiting new AWG members.
• Direct Advertising services and pricing strategies for member stores.
• Collaborate with Corporate Staff on new locations and market analysis.

Kenntnisse

Communication skills

Computer skills

Ausbildung

Grocery retail management experience

Jobbeschreibung

Job Description

SUMMARY

The Member Services Director position displays a high degree of professionalism in representing AWG as the Division’s sales team leader to our membership. This position plays a major role with the membership on development and implementation of programs that drive same store sales and identifying new sales opportunities/new members to attain maximum profitability.

Position is responsible for leading, directing and coordinating all member services and advertising functions for the benefit of member stores including new member recruitment, retail and business development, retail store merchandising, retail sales growth initiatives, purchase concentration initiatives, and member profitability counseling. The scope of responsibility includes: recommending and implementing local operating polices; hiring, leading, motivating, supervising, appraising and disciplining as necessary a highly motivated and skilled member services team; coordinating, reviewing, and periodically evaluating and / or improving local member service offerings; leading new business recruitment efforts through Retail Development Managers and Division team; and work in conjunction with Group Sales Managers, Real Estate, and Engineering teams to motivate and assist existing members in pursuing profitable expansion, growth and development activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement Member Services Department policies and procedures to ensure high quality service to members.
• Resolve member problems or complaints regarding services provided in the most professional manner.
• Prepare and monitor annual expense and sales budgets to assure compliance, reporting all variances and plans of action to the Senior Vice President/General Manager and/or Vice President of Merchandising.
• Lead the Retail Development Managers and Group Sales Managers in the ongoing process of identification, contacting and convincing prospective retailers to become AWG members.
• Maintain a positive balance in the sum of ad group accounts.
• Select, assign, train, evaluate and appraise immediate subordinates to become and continue to be highly qualified to counsel with members on all areas of operations and in successfully implementing all AWG offerings.
• Direct the assignment and scheduling of calls on member stores to improve store operations and purchase concentration through sales team members.
• Develop and conduct strategic improvement plans, business analysis, member P&L reviews, with management team and members to identify new opportunities to help the member grow and compete in their marketplace.
• Identify and develop new members and expand service utilization among existing members.
• Set pricing strategies for all pricing zones maintained by Corporate Pricing and direct suggested retail product pricing.
• Manage and direct Advertising services.
• Recommend expansion and reduction of product lines to Buying Department managers.
• Work collaboratively with Corporate Staff in the development of new locations and market analysis.
• Work with members and Corporate Staff regarding member financial status and loans.
• Serve as primary member advocate at Division level.
• Work as a member of the AWG sales team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management.
• This position requires strong communication and computer skills with the ability to use and learn new technology. The Flawless Execution method will be utilized in all planning and communication.Management will be kept informed on planning, analysis, work performed and results. All records required by management must be complete, accurate and submitted on time.
• Must be able to read and comprehend all essential documentation, AWG Programs, Policies, Sanitation, FDA, C.O.O.L. legislation, and other state and federal requirements.
• This is a safety sensitive position.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation will be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense.The accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and contractual guidelines of the position.

EDUCATION and/or EXPERIENCE

Retail grocery store experience preferred.Degree not required, but equivalent work experience in retail preferred; or ten (10) years related experience and/or training in grocery retail management; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and speak fluent English and comprehend operating and maintenance instructions and procedure manuals. Possess the ability to write routine reports and correspondence. Ability to make presentations effectively before small and large groups.

MATHEMATICAL SKILLS

Possess the a bility to read and interpret departmental financial and operating statements. Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Possesses the ability to reason with members and gain mutual respect with a common goal of increasing sales and profitability.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to drive, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. These skills are all used in servicing our member retail stores in promotional and merchandising events.

The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.All visual skills are used in merchandising in promotional events and food shows.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions providing a hardship is not required of the company or membership.

The noise level in the work environment is usually moderate but can be loud during remodeling, promotional activities and open house. This position works in or around freezer, coolers and refrigerated areas.This position works around meat cutting, packing and heavy machinery. Position requires travel by car and or plane so must adapt to these environments.