Director, Member Relations

iMIS USERS GROUP; Washington; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

A leading membership organization is seeking a Director of Member Relations to oversee membership dues administration and database infrastructure. This strategic role requires strong analytical, relationship management, and leadership skills. The ideal candidate has 7–10 years of experience in membership operations and advanced technical skills in relevant platforms. This position offers a hybrid work environment, competitive compensation, and benefits.

Qualifications

• 7-10 years of progressive experience in membership operations, preferably in trade associations or nonprofits.
• At least 4 years of supervisory experience.
• Advanced technical skills in Excel, query writing, AMS/CRM platforms, and data visualization.
• Strong analytical, communication, and leadership abilities.

Responsibilities

• Lead the semi-annual dues calculation for a multi-million dollar association budget.
• Coordinate with Finance on invoice generation and collections.
• Manage dues formula updates and resolve complex dues disputes.
• Design and deliver regular membership analytics.
• Manage the annual committee nomination process and support governance-related projects.

Skills

Analytical skills

Relationship management

Technical competency

Communication skills

Leadership abilities

Tools

Excel

AMS/CRM platforms

Data visualization tools

Job description

Overview

The Director of Member Relations is a strategic leader within the Office of Corporate Relations, responsible for overseeing membership dues administration, database infrastructure, and governance support systems. This role requires technical competency, relationship management skills, and analytical expertise to ensure effective membership operations and provide data-informed insights to senior leadership. The Director serves as the primary business owner for membership functions within iMIS and collaborates across departments to meet association-wide needs.

Responsibilities

• Lead the semi-annual dues calculation for a multi-million dollar association budget.


• Coordinate with Finance on invoice generation and collections.


• Manage dues formula updates and resolve complex dues disputes.


• Design and deliver regular membership analytics.


• Manage the annual committee nomination process and support governance-related projects.


• As the business owner of the iMIS membership management system, define requirements, coordinate system enhancements, and maintain data governance protocols with IT and other stakeholders.

Qualifications

• 7–10 years of progressive experience in membership operations, preferably in trade associations or nonprofits.


• At least 4 years of supervisory experience.


• Advanced technical skills in Excel, query writing, AMS/CRM platforms, and data visualization.


• Strong analytical, communication, and leadership abilities.


• Hybrid work environment with a minimum of three days per week in the office; occasional evening or weekend work during peak periods.


• Start date may be flexible based on discussion with HR.

The ACLI offers a competitive compensation and benefits package. Interested candidates should email their resume to: [e-mail], ATTN: HR – Director, Member Relations.

Please see details at: https://www.acli.com/pages/acli-careers#open

Other Compensation Notes

Please see details at: https://www.acli.com/pages/acli-careers#open

Interested candidates should email their resume to: [e-mail], ATTN: HR – Director, Member Relations