Director, Member Relations

Quite Remarkable; Beverly Hills (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Paid volunteering days

Global team culture

Extended health benefits

Professional development

Complimentary lunches

Job summary

Quite Remarkable in Beverly Hills seeks a seasoned Member Relations Manager to define and lead the end-to-end member experience. You will shape a high-touch, personalized service model that reflects the brand’s commitment to excellence and build a dynamic concierge team.

Responsibilities include onboarding, engagement, retention, lifecycle management via CRM, and setting quality benchmarks while driving ongoing improvements based on member feedback.

Qualifications

• 8+ years in hospitality, luxury service, or customer experience.
• Experience building and leading service teams.
• Strong understanding of high-touch, personalized service models.
• Operational excellence and attention to detail.
• Passion for delivering exceptional experiences.

Responsibilities

• Design and implement the member journey and service standards.
• Build and lead the member relations and concierge team.
• Oversee onboarding, engagement, and retention strategies.
• Implement CRM systems and lifecycle management.
• Establish service protocols and quality benchmarks.
• Continuously improve the member experience based on feedback.

Skills

8+ years hospitality

Lead service teams

High-touch service

Operational excellence

CRM systems

Tools

CRM systems

Job description

About Quite Remarkable

Quite Remarkable is a global travel platform designed for those who value discovery, culture, and exceptional places, experiences, and programming. The company curates a portfolio of remarkable homes, boutique hotels and resorts, rare experiences, and transformative wellness programs in some of the world’s most inspiring destinations. By combining thoughtful curation, proprietary technology, and elevated service, Quite Remarkable connects members to places and moments that go far beyond traditional travel. Quite Remarkable is a One Planet Group portfolio company.

Location

Based in our brand-new Beverly Hills-area office, this role will be fully in-office. We believe that being together in person fosters the strongest collaboration, creativity, and culture. This role may also require flexibility to travel as needed in support of partnerships, programming, and brand initiatives.

About the Role

The Member Relations Manager will define and lead the end-to-end member experience for QR. This role is responsible for building a high-touch, personalized service model that reflects the brand’s commitment to excellence.

What You’ll Do

• Design and implement the member journey and service standards
• Build and lead the member relations and concierge team
• Oversee onboarding, engagement, and retention strategies
• Implement CRM systems and lifecycle management
• Establish service protocols and quality benchmarks
• Continuously improve the member experience based on feedback

What You Bring

• 8+ years in hospitality, luxury service, or customer experience
• Experience building and leading service teams
• Strong understanding of high-touch, personalized service models
• Operational excellence and attention to detail
• Passion for delivering exceptional experiences

AI-First Approach

• You don’t just talk about AI; you use it. You’ll be AI-native—not “AI‑aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage.
• You have a proven track record of using generative AI for creative production and machine learning for audience segmentation

Life at Quite Remarkable

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches and participate in exciting team events in the office.

Salary

$110,000 – $130,000

In this position, you will be eligible to participate in the Company Bonus Incentive Plan—an initiative that rewards our profitability, overall success, and your individual contributions.

Compensation will be determined by factors including knowledge and skills, role‑specific qualifications, market location, and experience.

Privacy: The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Quite Remarkable and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. As part of our recruitment process, certain roles at Quite Remarkable may include a technical or skills‑based assessment administered through an approved third‑party provider. In some cases, and only with your explicit consent at the time of testing, AI‑based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Quite Remarkable's privacy policy, which can be accessed here.