Director, Member Insights & Analytics Strategy

Jobtailor; Arizona; On-site; USD 180,000 - 260,000; Full time

Job summary

USAA is seeking an analytics leader to direct the strategy, vision, and execution of member feedback analytics programs and advanced capabilities. The role shapes short- and long-term analytics strategy for Voice of the Member, embeds data-driven decision-making across the enterprise, and partners with senior leaders to modernize performance metrics.

The ideal candidate will advance data governance, oversee end-to-end information management, and deliver actionable insights that improve member

Job description

USAA is seeking an analytics leader to direct the strategy, vision, and execution of member feedback analytics programs and advanced capabilities. The role shapes short- and long-term analytics strategy for Voice of the Member, embeds data-driven decision-making across the enterprise, and partners with senior leaders to modernize performance metrics.

The ideal candidate will advance data governance, oversee end-to-end information management, and deliver actionable insights that improve member