Director, Business and Data Analytics

usaa; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

USAA seeks a Director, Business and Data Analytics for the Voice of Member Program to lead sub-functions within Information Strategy/Management/Governance, and Analytics Delivery, aligning with enterprise strategies.

The role requires in-office presence four days per week and relocation assistance is available. You will shape analytics strategy, drive data-driven decisions, and partner with senior leaders across the organization.

Qualifications

• Bachelor's degree in Statistics/Mathematics/Engineering or 4 years of relevant education/experience.
• 8 years data and analytics related experience in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience leading projects using Agile methodologies.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

Responsibilities

• Lead data storage, data preparation, data exploration, and analytics platform delivery.
• Oversee the strategy of subfunctions and coordinate information governance and delivery.
• Provide input on strategic insights to senior leaders and stakeholders.
• Ensure risks are identified and managed per policies and procedures.

Skills

People leadership

Agile methodologies

Data analytics

Executive communication

Strategic thinking

Stakeholder management

Education

Bachelor's degree in Statistics/Mathematics/Engineering

4 years of relevant education/experience

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, Business and Data Analytics for the Voice of Member Program (Bank and Insurance) , you will be responsible for the development and implementation of multiple Data and Analytics sub-functions within a Function or Line of Business that may include: Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions for the Function or Line of Business working with peers to set objectives across the different sub-functions that align with enterprise strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL

Relocation assistance is available for this position.

What you'll do:

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.

What sets you apart:

• Experience building and leading teams using advanced analytics and data science solutions derived from member feedback and Voice of Customer (VoC) CX data to inform business strategy and decision-making.
• Ability to assess and shape business questions and recommend and build analyses that synthesize membe