Director - Member Engagement

Jobgether; United States; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Fully remote work

Medical, dental, and vision insurance

401(k) with matching

Profit-sharing opportunities

Wellness stipend

Phone stipend

Home office reimbursement

Paid time off

Parental leave

Professional development reimbursement

Transit benefits

Job summary

Jobgether is seeking a Senior Director of Member Engagement to lead and elevate our nationwide member program in a fully remote capacity. You will design data-driven engagement strategies, deepen relationships with member companies, and connect members with industry insights and opportunities.

You will partner with sales, policy, programs, events, marketing, and communications, mentor the engagement team, oversee vendors, and use feedback to continuously improve retention and participation.

Qualifications

• 7–10 years in membership-related roles within nonprofits or trade associations.
• Ability to develop and implement member strategies to boost satisfaction and retention.
• Experience planning and executing virtual and in-person events.
• Proven leadership and staff development skills.
• Data-driven decision making using surveys and engagement metrics.
• Strong relationship-building skills with diverse stakeholders.
• Excellent written and verbal communication.
• Strong organizational and project management skills.
• Interest in clean energy and transportation policy.
• Entrepreneurial, proactive mindset with problem-solving ability.
• Willingness to travel up to 33% within the United States.
• Residence in the United States.

Responsibilities

• Lead the member engagement strategy and drive participation, retention, and value.
• Build and nurture member relationships with member companies.
• Deliver an exceptional member experience and connect members with insights and opportunities.
• Coordinate cross-functional initiatives with sales, policy, programs, events, marketing, and communications.
• Manage member feedback and retention via annual surveys and data analysis.
• Lead event strategy and execution for virtual and in-person events.
• Strengthen member value through engagement activities and industry initiatives.
• Manage and develop the engagement team.
• Oversee external partnerships and vendors.
• Drive continuous improvement using member insights.
• Travel as required up to 33%.
• Location eligibility: Must reside in the United States.

Skills

Member engagement

Relationship building

Leadership

Data-driven decision-making

Cross-functional collaboration

Communication

Project management

Strategic thinking

Remote work

Travel flexibility

Job description

Accountabilities

• Lead member engagement strategy: Develop and implement a comprehensive, data-driven engagement strategy that strengthens relationships, increases participation, improves retention, and demonstrates the value of membership.
• Build and nurture member relationships: Establish trusted relationships with member companies, understand their priorities, anticipate their needs, and ensure they can access and benefit from available resources, programs, and services.
• Deliver an exceptional member experience: Champion the member journey by identifying opportunities to increase satisfaction, encourage participation, and connect members with relevant industry insights, policymakers, and business opportunities.
• Coordinate cross-functional initiatives: Collaborate with sales, policy, programs, events, marketing, and communications teams to deliver a consistent and valuable member experience aligned with organizational objectives.
• Manage member feedback and retention: Oversee the annual member survey, analyze feedback and engagement data, identify potential disengagement risks, and develop targeted strategies to address concerns and strengthen long-term relationships.
• Lead event strategy and execution: Plan, coordinate, and deliver engaging virtual and in-person events that facilitate networking, knowledge sharing, policy discussions, and meaningful connections across the membership community.
• Strengthen member value and participation: Develop engagement activities, educational opportunities, and industry initiatives that align with member priorities and support broader organizational goals.
• Manage and develop the engagement team: Lead, mentor, and support the member engagement and data team, fostering accountability, collaboration, and continuous improvement.
• Oversee external partnerships and vendors: Coordinate external service providers and ensure that engagement initiatives, events, and supporting data processes are delivered effectively and efficiently.
• Drive continuous improvement: Monitor engagement performance, identify emerging trends, and use member insights to refine strategies, improve services, and strengthen the overall membership experience.
• Travel as required: Attend industry events, member meetings, engagement opportunities, and staff training sessions, with travel expected to reach up to 33% of the year.

Requirements

• Professional experience: 7–10 years of experience in membership-related roles within a nonprofit membership organization or trade association, with a strong understanding of association structures, member value propositions, and engagement practices.
• Membership strategy expertise: Demonstrated ability to develop and implement strategies that improve member satisfaction, strengthen retention, increase participation, and build lasting professional relationships.
• Event management experience: Direct experience planning and coordinating small- to mid-sized virtual and in-person events across geographically dispersed locations.
• Leadership and team development: Proven experience managing, mentoring, and developing junior staff, with the ability to foster a collaborative, accountable, and results-oriented team culture.
• Data-driven decision-making: Ability to use member feedback, surveys, engagement metrics, and performance insights to identify opportunities and guide strategic improvements.
• Relationship-building skills: Excellent interpersonal skills, emotional intelligence, and the ability to build trust, navigate complex relationships, and engage effectively with diverse stakeholders.
• Communication excellence: Strong written and verbal communication skills, including the ability to independently develop clear, comprehensive, and persuasive materials tailored to different audiences.
• Organizational and project management skills: Excellent time management, prioritization, attention to detail, and the ability to coordinate multiple projects and initiatives in a fast-paced environment.
• Industry interest: A genuine interest in clean energy and transportation, along with an understanding of how public policy and advocacy influence industry development and organizational priorities.
• Entrepreneurial mindset: A proactive, resourceful, and adaptable approach, supported by intellectual curiosity, strong listening skills, and effective problem-solving abilities.
• Results-oriented approach: A strong work ethic, demonstrated initiative, and a commitment to achieving measurable objectives and delivering high-quality outcomes.
• Cross-functional collaboration: Ability to work effectively with teams across sales, marketing, communications, events, and policy while aligning member needs with broader organizational goals.
• Remote work capabilities: Ability to work independently, manage competing priorities, and maintain strong working relationships in a fully remote environment.
• Travel availability: Willingness and ability to travel within the United States as needed, potentially up to 33% of the year.
• Location eligibility: Must reside in the United States.

Benefits

• Salary: Starting at $120,000 per year.
• Employment type: Full-time, regular position.
• Work arrangement: Fully remote, offering flexibility to work from anywhere within the United States.
• Healthcare coverage: Medical, dental, and vision insurance for employees and their families, with 100% of employee medical premiums covered.
• Flexible spending accounts: Options for healthcare and dependent care expenses.
• Retirement benefits: 401(k) plan with matching incentives.
• Financial incentives: Profit-sharing opportunities and annual merit-based compensation increases.
• Wellness allowance: $75 per month in personal wellness reimbursement.
• Phone stipend: $50 per month to support communication expenses.
• Home office support: Up to $200 in reimbursement for home office setup.
• Paid time off: Accrued paid time off, 11 federal holidays, and an annual end-of-year closure.
• Parental leave: Benefits to support employees and their families.
• Professional development: Reimbursement for eligible professional development expenses.
• Transit benefits: WMATA Transit SmartBenefits for employees in the Washington, D.C., Maryland, and Virginia metropolitan area.
• Inclusive work environment: A collaborative culture that values diversity, equity, inclusion, and justice and welcomes different backgrounds, perspectives, and experiences.
• Professional impact: The opportunity to lead strategic engagement initiatives, build influential industry relationships, and support the advancement of clean energy and transportation solutions nationwide.