Director - Member Engagement

United; United States; Remote; USD 102.000 - 138.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental & Vision

Flexible spending plans

Profit sharing

Wellness reimbursement

Home office stipend

Paid time off

401(k) plan

Transit benefits

Zusammenfassung

Advanced Energy United seeks a Director of Member Engagement to drive value, retention, and deeper involvement across the member base. You will design programs, communications, and opportunities that connect members to each other, policymakers, and market intelligence.

The role requires a relationship-driven leader with experience in membership organizations or customer success, thriving in a fast-paced, mission-driven environment. Remote work is supported.

Qualifikationen

• 7-10 years in member-related roles at a non-profit membership association.
• Experience coordinating small to mid-size events online and in-person across dispersed locations.
• Strong organization, time management and attention to detail.
• Interest in energy and transportation policy advocacy.
• Excellent interpersonal and relationship-building skills.
• Experience mentoring junior staff.
• Excellent written and verbal communications; ability to draft targeted documents.

Aufgaben

• Lead strategy to build and maintain member relationships and engagement.
• Develop and execute data-driven member engagement strategies.
• Collaborate with Sales, Policy, Programs, Events, Communications for a coordinated experience.
• Proactively address gaps and disengagement risks with timely follow-up.
• Manage annual member survey process.
• Lead event strategy and execution; coordinate with policy team.

Kenntnisse

Member relations

Event coordination

Data-driven strategy

Cross-functional collaboration

Mentor junior staff

Written & verbal comms

Relationship-building

Policy advocacy understanding

Time management

Travel flexibility

Jobbeschreibung

Advanced Energy United is a national industry association representing businesses that provide the full range of advanced energy and transportation solutions. Our team works to educate, advocate, and activate in decisionmaker venues across the country.

We advocate for public policies that enable competition and work alongside our member companies to create economic opportunity, lower consumer costs, and bolster energy reliability and resilience across the country. We work with decision makers at every level of government as well as regulators of energy markets to build progress toward an economy built on advanced energy.

If you’re an entrepreneurial, innovative, analytical and thoughtful person looking to make an impact in the clean energy space, United might be the perfect place for you to share your talents. Team members at United are given the trust and responsibility to make big things happen, and myriad opportunities to learn new skills, explore new issue areas, and work with a broad cross section of the clean energy community. Being a team member at United also means working with a talented and diverse group of people, some who bring decades of experience spanning advocacy, philanthropy, clean tech, government and more—and our collaborative approach means we get to learn from each other, expert and novice, every day. And while our organization is fully remote, we are proud of the people-focused culture we have built and the connectedness of our team.

We work on serious issues, take our mission seriously, but never take ourselves too seriously.

Position Description

Advanced Energy United (United) is seeking a highly energetic, organized, self-starting candidate who will think of member engagement holistically, incorporating high value industry events and ongoing member activities with a focus on growth for our member companies and for our organization. The Director of Member Engagement will be responsible for all aspects of United’s member engagement, including designing and implementing strategies to increase member value, foster retention, and build deeper engagement across the association’s membership base.

This role is responsible for creating a best-in-class member experience by developing programs, communications, and opportunities that connect members to each other, to policymakers, and to market intelligence. The candidate should be a relationship-driven leader with experience in membership organizations or customer success who thrives in a fast-paced, mission-driven environment. The ideal Director of Engagement will become an expert in the value, benefits, and features of all forms of Advanced Energy United membership.

This role requires a person that is able to thrive in a fast-paced and ever-dynamic business sector environment. The successful candidate will possess a high level of emotional intelligence.

The Director champions the member experience, ensuring that member companies understand, access, and realize value from their engagement with Advanced Energy United.

The Director of Engagement will report to the VP of Sales and Business Relations, working collaboratively with our sales, marketing, communications, and policy teams and will manage a team of their own.

Responsibilities

• Lead strategy and activities to build and maintain member relationships and engagement with United
• Develop and execute a data-driven member engagement strategy that strengthens relationships, increases meaningful participation, and demonstrates membership value.
• Partner across Sales, Policy, Programs, Events, Communications, and other teams to deliver a coordinated member experience that connects member priorities with relevant advocacy initiatives, educational programming, events, and industry relationships.
• Proactively address relationship gaps, emerging concerns, and disengagement risks through timely follow-up, issue resolution, and fulfillment of commitments.
• Manage United’s annual member survey process
• Lead United’s event strategy, planning, and execution. Work closely with policy team on successful member engagement and event content
• Initiate and coordinate engagement activities in alignment with organization’s mission, vision, and goals
• Manage and develop Advanced Energy United’s member engagement and data team along with external vendors

Required Qualifications

• 7-10 years of member-related experience at a non-profit membership association, with a clear understanding of the role of trade associations
• Direct experience coordinating small to mid-scale events both online and in-person in geographically dispersed locations
• Independent and effective time management with excellent organizational skills and attention to detail
• Interest in energy and transportation issues and an understanding of the importance of policy advocacy to advance an organizational agenda
• Excellent interpersonal and relationship-building skills
• Experience managing and mentoring junior staff
• Excellent verbal and written communications skills, including the ability to independently draft clear, comprehensive, and persuasive written documents appropriate for intended audiences
• Entrepreneurial approach, intellectual curiosity, and excellent listening and problem-solving skills
• Performance-oriented individual with a strong work ethic, demonstrated initiative and commitment to achieving goals
• Ability to travel on an as-needed basis up to 33% of the year for events, meetings, member engagement opportunities and staff training.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to use hands and talk or hear. The employee is required to sit for long periods of time; reach with hands and arms; may need to balance, stoop, kneel or crouch, walk up and down stairs.

Job type: Full-time, regular (residence in the U.S.required)

Location: Remote.

Salary: Starting at $120,000

Advanced Energy United Perks include:

• Medical, dental, and vision insurance for employees and their families
• Medical premiums covered for employees at 100%
• Flexible spending plans for health care and dependent care
• Profit Sharing opportunities, and annual merit-based compensation increases
• $75/month personal wellness reimbursement
• Up to $200 reimbursement for home office set-up
• Accrued Paid Time Off, 11 Federal Holidays, and an annual end-of-year closure
• 401(k) plan (with matching incentives)
• WMATA Transit Smart Benefits (DMV employees)

Advanced Energy United is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability, sex, veteran status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. If reasonable accommodations are needed to participate in the job application, interview process, and/ or to perform essential job functions please contact the Talent Acquisition team at [e-mail]. We are committed to the values of diversity, equity, inclusion, and justice across our organization "DEIJ". We also incorporate these values into our mission of making the energy we use secure, clean, and affordable. We know that varied perspectives and a commitment to social justice are needed to succeed in making the United States an advanced energy economy. We commit to building and supporting an inclusive workforce that represents different cultures, backgrounds, and viewpoints.