Director, Mail & Print Services

Georgia State University; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University seeks an experienced Director to lead Mail and Print Services across campus locations. You will drive strategic and operational leadership for PawPrints and Mail Services, ensuring efficiency, high service quality, and adherence to procedures.

You will develop budgets, collaborate with Public Relations for branding, and manage staff and contracted operations to support the university community effectively.

Qualifications

• Bachelor's degree and six years of supervisory/management experience.
• Experience with large-scale mail operations and a commercial print shop.
• Ten+ years of supervisory experience.
• Experience with multi-location operations.

Responsibilities

• Provide strategic and operational leadership for Mail Services (PawPrints) and Mail Services.
• Ensure operational efficiency, service quality, and compliance with procedures.
• Develop and manage budgets for Mail and Print Services.
• Maintain relationships with Public Relations and Marketing to ensure logo and licensing guideline adherence.
• Oversee staffing, HR compliance, and continual staff development.
• Coordinate contract administration and contractor liaison across campus.

Skills

Supervisory experience

Operations management

Leadership

Education

Bachelor's degree

Job description

Director, Mail & Print Services

Auxiliary and Support Services

Georgia State University

The mission of Auxiliary and Support Services is to providehigh-quality administrative and educational support services to theGeorgia State University community and constituents, supporting theUniversity's mission of teaching, research, and public service, andpositively impacting the quality of campus life throughprofessionalism, excellence, and caring.

Georgia State University's Department of Auxiliary and SupportServices is seeking to hire an experienced Director, Mailand Print Services .

WHAT MAKES GSU A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuitionassistance, retirement, etc.
• A knowledge-sharing organization that works collaborativelywith diverse partners.
• Professional development opportunities and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

Provides strategic and operational leadership for Printing Services(PawPrints) and Mail Services. Ensures operational efficiency,service quality, and compliance with established procedures.Develops and maintains key relationships to support the expansionof PawPrints and affiliated operations, including PawPrintsPromotions, while maintaining strict adherence to timelines,quality control, and systems & equipment efficiencies. Developand manage associated budgets. Maintain close relationship withPublic Relations and Marketing Communications to ensure adherenceto logo and licensing guidelines and to enhance fulfillmentoperations

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provides direct operational management to Mail Servicesoperations including distribution and collection of USPS andinteroffice mail, and over the counter sales and ensures accuratecash reconciliation, as well as opening/closing of assignedareas.
• Provides direct operational management to Print Servicesoperations including distribution and collection of copy/printorders, over the counter sales and ensures accurate cashreconciliation, as well as opening/closing of assigned areas.
• Assists with marketing and oversees outcome assessments inassigned areas. Works within Campus Services team toupdate/maintain online ordering/processing software.
• Develops, plans, budgets, and maintains fiscal responsibility forsuccessful operations of Mail and Print Services. Approvesexpenditures in areas of responsibility.
• Leads and directs management team in staffing and recruitment.Ensures HR compliance, and promotes continual training andimprovement for all staff.
• Provides contract administration and/or operational supervisionwithin assigned contracted services, as applicable. Coordinatescontractor operations and serves as liaison between contractor andmembers of the University community.
• Ensures training and code compliance for areas of responsibility,in accordance with local, state, and federal training.
• Excellent customer service. In addition to "other duties asassigned", this position may be required to be cross trained foranother position and/or responsibility in order to provide bothbackup for a department as well as to supplement resources neededduring certain times of the year.

Please note that this position requires in-person attendancefive (5) days per week . Georgia State University operatesacross multiple campus locations, including Atlanta, Alpharetta,Clarkston, Decatur, Dunwoody, and Newton. The selected candidatemust be able to travel between these campus locations as needed tofulfill the responsibilities of the position.

Qualifications :

Minimum Hiring Qualifications:

Bachelor's degree and six years of supervisory/managementexperience, or a combination of education and relatedexperience.

Preferred Hiring Qualifications:

• 5 to 7 years of experience managing large-scale mail operationsand a commercial print shop.
• 10+ years of supervisory experience.
• Experience with multi-location operations.