Director, Loyalty Programs

RUE GILT GROUPE; New York (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

401(k) participation

Medical, dental, vision insurance

Paid time off

Job summary

Dormont Manufacturing Co is looking for a Director of Loyalty Programs to lead loyalty initiatives for Rue Gilt Groupe. This hybrid role requires engagement with cross-functional teams to drive membership growth and retention strategies.

The ideal candidate has 8-10 years of marketing experience, proven leadership capabilities, and a strong analytical background. The position offers a salary range of $180,000-$200,000, and applicants must be authorized to work in the U.S.

Qualifications

• 8-10+ years in marketing or program management in a high-growth environment.
• Proven ability to lead high-performing teams.
• Experience with loyalty programs and P&L ownership.

Responsibilities

• Lead the loyalty strategy P&L and set annual plans.
• Mobilize cross-functional teams to boost membership growth.
• Steer analytics agenda to solve marketing problems.

Skills

Strategic Thinking

Analytical Mindset

People Leadership

Education

BA/BS in a quantitative field

MBA preferred

Job description

Title of role: Director, Loyalty Programs

Location: New York, NY or Boston, MA; Hybrid (2 days in the office required)

Approved Salary Range: $180,000-$200,000

About the Role

At Rue Gilt Groupe (RGG), our vision is to spark delight through daily discovery. As the Director of Loyalty Programs, you will lead one of our most critical enterprise strategies: engaging our most dedicated members to accelerate growth.

In this high‑impact role, you are the General Manager of the Rue365 and Gilt Unlimited Annual programs. You will be responsible for building a top‑tier loyalty experience that connects world‑class brands to a new generation of shoppers, ensuring RGG remains a premier style destination. You will sit on the Marketing team and mobilize a large cross‑functional engine across merchandising, tech, and creative teams to maximize membership growth and member stickiness.

You will be successful if you are a customer‑first thinker, a strong collaborator, and results‑oriented. You will leverage and add to our technology stack, marketing strategy and customer insights to future‑proof our loyalty offerings, ensuring we deliver maximum incremental value for our millions of members and profitable growth.

Key Responsibilities

• Drive the Loyalty Strategy P&L
• Take full P&L ownership of a key segment that generates a significant percentage of company
• Set the annual plan and long‑term strategy to achieve program objectives and deliver profitable growth.
• Mobilize a large cross‑functional engine across merchandising, tech, and creative teams to maximize membership growth and retention.
• Innovate and Future‑Proof
  • Own the complete lifecycle for new features and strategies, leveraging customer insights and cutting‑edge tech—including AI—to build superior customer
  • Demonstrate tenacity by moving quickly to solve complex problems and unlocking growth without letting perfection hinder progress.
• Lead through Data and Insight
  • Serve as the internal expert on our top‑tier customer
  • Steer a comprehensive analytics agenda, solving complex marketing problems from hypothesis to execution.
  • Collaborate with technical and advanced analytics teams to prioritize builds that drive incremental profit and high Loyalty NPS.
• Build and Motivate High Performing Teams
  • Lead and develop a direct and indirect team, creating an empowered environment where associates achieve their full potential.
  • Serve as a mentor within the broader Marketing team, leading with kindness and a focus on collective success
• Enterprise‑Wide Collaboration
  • Partner with Merchandising, Product, and Technology leadership to ensure loyalty objectives are integrated into the broader corporate
  • Synthesize complex analysis into clear, compelling narratives for the executive team and senior stakeholders.

Experience and Background Needed

• Strategic Thinker: Proven ability to plan on a 12‑month+ horizon while maintaining an action‑oriented, test‑and‑learn
• Proven People Leader: You have a track record of leading high‑performing teams and developing people to achieve their full potential.
• Analytical Mindset: Strong analytical acumen and innate You are able to define complex problem scope and steer prioritization with technical and advanced analytics partners.

Education

• BA/BS in a quantitative field (Marketing, Economics, Mathematics, ). MBA preferred.

Years of Experience

• 8‑10+ years in marketing or program management in a high‑growth, entrepreneurial Prior P&L ownership of a consumer‑facing program. Preferred: Retail or e‑commerce experience, loyalty program experience.

What We Offer

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance.

Work Authorization

Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full‑time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.