Director, Live Operations

Reveleer; United States; Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental and Vision benefits

401k match

Generous PTO plan

Job summary

Reveleer is seeking a Director, Live Operations to own the 24x7 production data services that support CDM-managed customer data workflows. This hands-on leader will ensure availability, reliability, and continuous improvement across cloud-based pipelines and secure data movement.

The role leads an operations-engineering team across AWS, Terraform, observability, and automation, driving incident response, service restoration, and proactive reliability initiatives for health plans and provider

Qualifications

• 8+ years in production operations or equivalent high-availability environments.
• 4+ years leading technical production or operations teams.
• Experience with Sev-1/Sev-2 incidents and incident command.
• Strong AWS knowledge including IAM, networking, and monitoring.
• Terraform or similar infrastructure-as-code and repeatable deployment practices.
• Expertise in APIs, ETL/data pipelines, secure file transfer, and orchestration.
• Experience establishing observability, dashboards, and reliability metrics.
• Proven automation of manual processes and reducing key-person dependencies.
• Experience with availability, SLA/SLO attainment, MTTA/MTTR metrics.

Responsibilities

• Own the 24x7 operational health and reliability of CDM production data services.
• Escalation owner for Sev-1/Sev-2 incidents and lead incident command.
• Define SLAs/SLOs, on-call models, and service-health metrics.
• Drive service restoration, communications, and follow-through on corrective actions.
• Lead incident/problem-management disciplines including RCA and post-incident reviews.
• Track recurring issues and drive systemic reliability improvements.
• Provide technical leadership for AWS and related enterprise environments.
• Collaborate on infrastructure-as-code using Terraform or equivalent tooling.
• Guide IAM, networking, secure data movement, and production automation issues.
• Lead automation-first strategies to reduce manual work and key-person dependency.
• Partner with Data Engineering on CI/CD, APIs, ETL pipelines, and deployment patterns.
• Apply AI-assisted tooling for monitoring, troubleshooting, and automation.
• Establish monitoring, logging, alerting, and dashboards for production health.
• Define production-readiness gates for workflows moving to Live Operations.
• Coordinate cross-team during incidents and reliability initiatives.
• Build and lead a geographically distributed technical operations team.

Skills

DevOps

SRE

Cloud operations

AWS

Incident management

Automation

Observability

Data pipelines

API integration

ETL

Tools

Terraform

CI/CD tooling

Monitoring tools

IAM

Job description

Director, Live Operations

Remote Opportunity

About Reveleer

Reveleer delivers a unified platform spanningrisk adjustment,quality improvement,clinical intelligence, andmember managementfor health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.

Position Summary

The Director, Live Operations, leads the technical production-operations function responsible for the availability, reliability, supportability, and continuous operation of CDM-managed customer data services. This leader owns the 24x7 operating model for production data workflows and is the accountable leader for major operational incidents, service restoration, problem management, and continuous reliability improvement.

The role leads an operations-engineering organization spanning cloud production support, data-pipeline operations, observability, infrastructure automation, workflow recovery, secure data movement, access/connectivity, operational tooling, and automation. This is a hands-on technical leadership role: the Director must be able to understand and challenge engineering approaches across AWS, Terraform/infrastructure-as-code, data pipelines, APIs, job orchestration, monitoring, and production automation.

Key Responsibilities

• Own the 24x7 operational health and reliability of CDM-managed production data services and workflows.
• Serve as accountable leader and escalation owner for Sev-1 and Sev-2 production incidents.
• Define SLAs/SLOs, escalation paths, on-call/coverage models, service-health measures, and operational performance expectations.
• Drive service restoration, communication coordination, and corrective-action follow-through.
• Own CDM incident and problem-management disciplines, including severity definitions, incident command, escalation, RCA, post-incident review, and corrective actions.
• Track recurring failures and use MTTA, MTTR, availability, incident volume, and recurrence metrics to drive systemic improvement.
• Provide technical leadership for production services operating in AWS and related enterprise environments.
• Partner with Engineering on infrastructure-as-code using Terraform or comparable tooling, including repeatable configuration, deployment, and recovery.
• Guide operational issues involving IAM, networking/connectivity, secure file transfer, storage, compute, logging, monitoring, and cloud dependencies.
• Lead an automation-first strategy to eliminate repetitive manual work, fragile handoffs, and key-person dependencies.
• Drive scripting, orchestration, automated validation, job recovery, exception handling, and self-healing patterns where appropriate.
• Partner with Data Engineering on CI/CD, APIs, ETL/data pipelines, file movement, deployment/support patterns, and production automation.
• Apply AI-assisted monitoring, troubleshooting, documentation, and workflow automation where appropriate.
• Establish monitoring, logging, alerting, and operational dashboards that provide actionable visibility into production health.
• Define production-readiness gates for workflows transitioning from implementation or engineering into Live Operations.
• Require current runbooks, SOPs, recovery procedures, escalation paths, dependency maps, ownership, and cross-trained coverage before production handoff.
• Define clear operating boundaries among Live Operations, Data Engineering, Data Management, Clinical Intelligence, Product, and IT.
• Coordinate technical response across teams during production incidents and complex operational issues.
• Build and lead a geographically distributed technical operations team with a culture of urgency, transparency, documentation, collaboration, and measurable improvement.

Required Qualifications

• 8+ years in production operations, cloud/platform operations, DevOps, SRE, operations engineering, data platform operations, or a comparable high-availability technical environment.
• 4+ years leading technical production operations, DevOps, SRE, platform-support, or operations-engineering teams.
• Demonstrated accountability for business-critical production systems operating under extended-hours or 24x7 support models.
• Demonstrated leadership of Sev-1/Sev-2 or equivalent major incidents, including incident command, restoration, RCA, problem management, and corrective-action follow-through.
• Strong working knowledge of AWS production environments, including IAM, networking/connectivity, logging/monitoring, cloud dependencies, and operational troubleshooting.
• Demonstrated experience with Terraform or comparable infrastructure-as-code technologies and repeatable infrastructure deployment/recovery practices.
• Strong technical understanding of APIs, ETL/data pipelines, secure file transfer, workflow/job orchestration, SQL, automation/scripting, and production integration patterns.
• Demonstrated experience establishing observability, monitoring, alerting, runbooks, operational dashboards, and measurable reliability practices.
• Demonstrated success automating manual production processes and reducing key-person dependencies through tooling, scripting, orchestration, or platform improvements.
• Experience managing availability, SLA/SLO attainment, MTTA, MTTR, incident volume, recurring failures, and automation coverage.
• Experience leading geographically distributed technical teams and effective on-call, escalation, and coverage models.
• Ability to lead across Engineering, Product, IT, implementation, and customer-facing organizations during production incidents and reliability initiatives.

Preferred Qualifications

• Experience operating high-volume healthcare, financial-services, SaaS, or other regulated production data environments.
• Experience with MuleSoft, Flatfile, or comparable enterprise integration and data-ingestion platforms.
• Experience with CI/CD tooling, cloud observability platforms, workflow orchestration, and automated recovery patterns.
• Experience applying AI-assisted tooling to production support, incident analysis, documentation, or operational automation.
• Healthcare payer data, CMS submissions, EDI/X12, enrollment, claims, risk-adjustment, or related domain knowledge.

Leadership Profile

• Technically credible with engineers and comfortable going deep on architecture and production failure modes.
• Calm, structured, and decisive during high-severity incidents.
• Automation-first and focused on eliminating avoidable manual/key-person dependencies.
• Transparent in operational communication and documentation.
• Collaborative across organizational boundaries while maintaining clear accountability.
• Metrics-driven and focused on systemic reliability improvement rather than repeated tactical recovery.

WHAT YOU'LL RECEIVE:

• Competitive salary
• Medical, Dental and Vision benefits
• 401kmatch
• Generous PTO plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.