Director, Learning Operations and Projects

Signature HealthCARE; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

First Stop Health Virtual Healthcare

401(k) & Roth 401(k)

Life Insurance

Health Savings Account (HSA) & FSA

PTO & Holiday Incentive Pay

Tuition Reimbursement & Discounts with

Student Debt Assistance

Uniform Allowance

Partner Perks Discount Program

Perfect Attendance Program

Pay Advance & Next Day Pay

Employee Assistance Program (EAP)

VitalLink & Signature Inspire

Job summary

Signature HealthCARE seeks a Director, Learning Operations and Projects to transform strategy into scalable learning programs across the enterprise. You will govern systems, drive onboarding readiness, and deliver analytics that show readiness, engagement, and program impact.

You will collaborate with HR, Clinical, IT, Operations, and Compliance leaders to align learning with organizational goals, lead large-scale initiatives, and mentor teams toward durable readiness and continuous improvement

Qualifications

• PMP certification required; Six Sigma Black Belt preferred.
• Minimum 7 years in learning and development or related fields.
• At least 3 years in a leadership role overseeing enterprise learning operations.
• Accountability for content, technologies, and project implementations at scale.
• Experience developing readiness strategies in complex environments preferred.
• Strong operational and PM skills; proficient in agile or similar methodologies.
• Deep understanding of learning technologies and data literacy for decision-making.
• Excellent communication, stakeholder management, and cross-functional influence.

Responsibilities

• Lead planning, implementation, governance, and optimization of enterprise learning initiatives.
• Ensure operational excellence through standardized processes and scalable tech.
• Partner with senior leaders across HR, IT, Operations, and Compliance.
• Grow leadership capabilities and succession pipelines; reduce readiness gaps.
• Translate readiness priorities into roadmaps, governance, and metrics for exec visibility.
• Design scalable learning workflows and documentation for consistency.
• Drive large-scale learning projects from planning to execution.
• Define, track, and report KPIs on program effectiveness and ROI.
• Serve as liaison for learning platforms, vendors, and system enhancements.
• Provide onboarding and orientation process support to drive consistency and engagement.
• Oversee needs analysis, instructional design, and enterprise upskilling initiatives.

Skills

PMP certification

Project management

Agile methodologies

Stakeholder management

Data analytics

Learning technology

Communication

Education

Bachelor's degree in Business/HR/Org Psychology

Master’s degree preferred

Tools

LMS (Learning Management Systems)

Content management systems

Analytics platforms

Job description

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Overview

Director, Learning Operations and Projects

Our success depends on a workforce that’s ready for what’s next. As Director, Learning Operations and Projects, you’ll build that readiness across the enterprise, turning strategy into scalable learning programs, governing learning systems and processes, and driving consistent onboarding and regulatory readiness.

Working alongside HR, Clinical, Operations, and Facilities leaders, you’ll strengthen their ownership and make learning a true enterprise enabler. You’ll also deliver the analytics leaders rely on to understand readiness, engagement, compliance, and program effectiveness.

If you’re energized by connecting strategy to measurable results, we’d love to meet you!

Position will be based at our Corporate Office in Louisville, KY

How you Will make a difference

• Lead the planning, implementation, governance, and optimization of enterprise people and readiness initiatives that enable consistent delivery, measurable outcomes, and long-term organizational growth.
• Ensure Learning operational excellence through standardized processes, enabling technologies, enterprise project execution, and a robust continuous learning culture.
• Partner with senior leadership across HR, Clinical, IT, Operations, and Compliance to ensure alignment of learning programs with broader organizational goals and priorities.
• Support initiatives to grow leadership capabilities, build successor pipelines, and reduce readiness gaps through targeted, experience-based learning solutions.
• Translate workforce readiness priorities into clear roadmaps, governance routines, metrics, and executive-level visibility.
• Design and maintain scalable learning design workflows, prioritization methodologies, and intake-to-delivery documentation to ensure operational consistency and service excellence.
• Drive complex, large-scale people and learning projects from planning to execution, ensuring scope, timelines, resources, and stakeholder expectations are tightly managed.
• Define, track, and report key performance indicators to evaluate program effectiveness, stakeholder impact, compliance adherence, readiness outcomes, and ROI.
• Serve as a strategic liaison for learning platforms, vendors, internal IT partners, and system enhancement priorities.
• Provide operational support for Signature’s onboarding and orientation process to drive consistency, compliance, and employee engagement from day one.
• Provide oversight for needs analysis, instructional design, and program delivery to support enterprise upskilling and reskilling initiatives.
• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Other special projects and duties, as assigned.

What you Need to make a Difference

• Bachelor’s degree in Business Administration, Organizational Psychology, Human Resources, or a related field required; Master’s degree preferred.
• Project Management Professional (PMP) certification required, along with proven experience executing large-scale technology and project implementations in complex organizational structures.
  Six Sigma Blackbelt certification preferred.
• Minimum of 7 years in learning and development, organizational development, HR strategy, workforce readiness, or related fields.
• Minimum of 3 years in a leadership capacity with responsibility for enterprise learning operations, learning strategy, workforce capability development, or related enterprise functions.
• Demonstrated accountability for content, technologies, learning services solutions, and project implementation at enterprise scale.
• Experience developing readiness strategies in complex, multi-site, or clinically oriented environments preferred.
• Strong operational and project management skills; proficient in Agile, Six Sigma, or comparable continuous improvement methodologies.
• Deep understanding of learning technologies, instructional design principles, and enterprise learning governance.
  High data literacy, with demonstrated ability to use metrics and analytics to influence decision-making and executive alignment.
• Excellent communication, stakeholder management, and cross-functional influence skills.
• Culturally aware, with the ability to lead in a diverse and clinically complex environment.
• Proficient in learning management systems, content management systems, and digital enablement tools.
• Experience in systems configuration, enhancement prioritization, vendor management, platform utilization analytics, and governance models preferred.
• Effective verbal and written English communication skills.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.

Our exceptional Benefits Package and Signature Perks include the following and more!

Live with Purpose at Signature HealthCARE

Our exceptional benefits and Signature Perks are designed to support your health, wealth, and well-being, including:

• Medical, Dental & Vision Coverage
• First Stop Health Virtual Healthcare
• 401(k) & Roth 401(k)
• Company-Paid & Voluntary Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO) & Holiday Incentive Pay
• Tuition Reimbursement & Tuition Discounts with Select Universities
• Student Debt Assistance (eligible SNF RNs & LPNs)
• Uniform Allowance
• Partner Perks Discount Program
• Perfect Attendance Program
• Pay Advance & Next Day Pay
• Employee Assistance Program (EAP)
• Support Beyond Benefits with VitalLink and the Signature Inspire Foundation

At Signature HealthCARE, our team members are empowered—not just encouraged—to use their talents and abilities to solve problems.
Our culture is built on three pillars: Learning, Spirituality, and Intra-preneurship.

Each pillar has dedicated initiatives that strengthen our culture and create opportunities for growth.

Come see what the revolution is all about!

Signature HealthCARE is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace for all applicants and stakeholders.