Director - Learning Content Development and Content Operations

American Institute of Certified Public Accountants; Durham (NC); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Parental leave

Employee assistance program

Job summary

The Association in Durham, NC seeks a Director of Learning Content Development and Content Operations to lead a team of up to 20 professionals. You will shape learning, assessment, editorial, and knowledge content while guiding agile governance and capacity planning.

Partner with Learning Product Management to translate strategy into executable content plans, manage standards, and ensure content accuracy, learner readiness, and credential pathways.

Qualifications

• Bachelor's degree in business, education or psychology.
• 8+ years of experience leading learning design teams.
• Design thinking experience in learning solutions.

Responsibilities

• Lead the Learning Content Development team including coaching and performance management.
• Translate portfolio strategy into executable content development plans.
• Oversee development and improvement of learning content to meet scope, quality and delivery needs.
• Establish and manage content development standards, editorial practices and governance.
• Ensure content is accurate, learner-ready and aligned with credential paths.

Skills

Leadership

Capacity planning

Coaching

Performance management

Content development

Education

Bachelor's degree in business, education or psychology

Tools

AI-enabled workflows

Job description

Job Description - Director - Learning Content Development and Content Operations (2600004R)

Director - Learning Content Development and Content Operations - ( 2600004R )

Description

About the Role:

You will lead the Association's technical writing and editing teams. The team communicates our products and services to our members and clients, so they can improve their skills and improve the accounting profession overall.

Together, you will deliver scalable learning, assessment, editorial, technical publications, and knowledge content. You will partner Learning Product Management to translate our portfolio strategy into executable content delivery. This partnership leads Agile governance, content capacity planning, AI-enabled workflows, and continuous improvement. The goal of these efforts is to improve speed to market, quality, and outcomes.

You will report to the Senior Director of Learning, Online Events and Techical Publications and lead a team of up to 20. You will use a hybrid work schedule from our offices in Durham, NC.

You Will:

• Lead a the Learning Content Development team following the Association's Management Charter, including coaching, performance management, capacity planning, prioritization, and development of the team members.
• Partner with the Director – Learning Product Management to translate portfolio strategy, roadmap priorities, Association programs and product vision executable content development plans that align with our requirements.
• Oversee the development, and continuous improvement of learning and assessment content to ensure products meet agreed scope, quality, timing, cost, compliance, and delivery requirements.
• Establish and manage content development standards, editorial practices, technical writing expectations, and documentation protocols and content operational governance across assigned learning portfolios.
• Ensure learning and assessment content is accurate, current, commercially viable, learner ready, and with care for product requirements, credential pathways, certificates, badges, and other portfolio priorities.
• Partner with Learning Product Management, Project Management, SMEs, Technical Publications, Operations, Commercial, CaPs, and other partners. This collaboration resolves delivery dependencies, capacity constraints, execution risks, scope questions, and delivery issues.
• Support innovation in learning products by promoting scalable, technology-supported scalable, technology-supported content development practices, including appropriate use of AI, automation, templates, tools, and process improvements. Grow scalable content operations through standard processes, AI, automation and continuous improvement
• Champion design of blended learning experiences that are high quality, personalized, and streamlined. These experiences guide new business models across a variety of modalities and technology-enhanced programs. These programs achieve outcomes, promote positive behavior change, and solve our needs.
• Partner with Learning Design to improve the learner experience strategy.

Qualifications

You Have:

• Bachelor's degree in business, education or psychology
• 8+ years of experience leading learning design teams
• Design thinking experience learning solutions

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Annual Salary Range for this role is: $150,000 - $170,000

Please note, this is a standard range and exact compensation may vary. If you'd like to understand more on the salary range, please contact [e-mail]