Director, Lean Operations

Balance Innovations; Coppell (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Brink’s seeks a Director of Lean Operations to lead enterprise-wide transformation toward operational excellence. This role will drive continuous improvement across services and regions, partnering with leaders to elevate performance and customer satisfaction.

The ideal candidate will coach teams, implement Lean methodologies (5S, VSM, Kanban-like approaches), and manage large-scale programs. Willingness to travel 50–70% is required.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, or related field.
• Lean Leader certification preferred.
• 10+ years of leadership in Lean/Continuous Improvement/Operational Excellence.

Responsibilities

• Lead Lean strategies to support growth, efficiency, and customer satisfaction at enterprise level.
• Champion a culture of continuous improvement across functions and levels.

Skills

Strategic leadership

Operational excellence

Communication

Analytical mindset

Change agent

Collaboration

Education

Bachelor's degree in Business/Operations

Lean Leader certification

Tools

5S

A3 Problem Solving

Value Stream Mapping (VSM)

Standard Work

Visual Management

Total Productive Maintenance (TPM)

Job description

Job Description

Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Brink’s is seeking a dynamic and strategic Director of Lean Operations to lead the enterprise-wide transformation toward operational excellence. This high-impact role will drive continuous improvement initiatives that elevate performance, increase efficiency, and deliver measurable business results across all lines of business. The ideal candidate will be a change agent, coach, and enterprise partner—bringing Lean principles to life in a complex, service-driven environment. Must be willing to travel 50% to 70% for this role.

Key Responsibilities

• Strategic Execution: Lead the development and implementation of Lean strategies that directly support business growth, operational efficiency, and customer satisfaction at the national level.
• Cultural Transformation: Champion a culture of continuous improvement, embedding Lean thinking across all functions and levels of the organization—from frontline teams to senior leadership.
• Operational Road mapping: Own and execute the Lean Roadmap, ensuring consistent adoption of core methodologies (5S, A3 Problem Solving, VSM, Standard Work, Visual Management, TPM) across regions and business units.
• Leadership Engagement: Partner with operational leaders to define performance expectations, deliver coaching, and develop leadership capability in Lean thinking and behaviors.
• Kaizen & Value Stream Optimization: Facilitate regional Kaizen events and improvement workshops, targeting high-impact areas to eliminate waste, streamline workflows, and improve service delivery.
• Standardization & Scalability: Identify and institutionalize best practices across all locations, ensuring scalable, repeatable processes and sustainable results.
• Training & Development: Design and deliver hands‑on training and coaching for cross-functional teams, enabling widespread adoption of Lean principles across Operations, Admin, and Line of Business functions.
• Innovation & Benchmarking: Actively monitor industry trends, emerging technologies, and global best practices to inform future‑state solutions that drive operational excellence.
• Voice of Customer Integration: Collaborate with customer‑facing teams to integrate VOC feedback into Lean initiatives, improving customer experience and operational responsiveness.
• Strategic Program Management: Lead critical, enterprise‑level projects focused on operational efficiency—including production planning, logistics routing, resource optimization, and workforce deployment.

What You Bring

• Visionary Leadership: Ability to translate strategic direction into actionable plans with clear KPIs and outcomes.
• Operational Grit: Willingness to engage directly with operations teams, lead from the front, and model Lean behaviors.
• Influence & Collaboration: Strong presence with the ability to align, influence, and inspire cross‑functional teams and stakeholders.
• Exceptional Communication: Clear and direct communicator with the ability to engage all levels of the organization.
• Analytical Mindset: Data‑driven and process‑centric with a relentless focus on continuous improvement and operational excellence.
• Change Agent: Confident navigating ambiguity and driving change in a matrixed, fast‑paced environment.

Preferred Qualifications

• Brink’s Bronze or Silver Lean Leader certification strongly preferred.
• Bachelor’s degree in Business, Operations Management, Engineering, Supply Chain, or related field.
• 10+ years of progressive leadership experience in Lean, Continuous Improvement, or Operational Excellence roles.
• Multi‑site operations or logistics industry experience is a plus.

Equal Opportunity Statement

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.