Director, Leads Operations - US Based Remote

Lensa; Jacksonville (FL); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative company is looking for a dynamic Director of Leads Operations to bridge Business Operations, Strategy, and Analytics. In this remote role, you will leverage data-driven insights to drive decision-making and optimize operations. Your strategic thinking and hands-on execution will be key in developing frameworks that align with business goals. Collaborate with cross-functional teams to implement advanced automation and AI-driven solutions, ensuring peak efficiency. This is an exciting opportunity to lead critical projects and drive operational excellence in a fast-paced environment, making a significant impact on revenue growth.

Qualifications

• 7+ years in Revenue Operations or related fields with proven results.
• Advanced Excel skills for data analysis and decision support.
• Experience with process mapping and workflow optimization tools.

Responsibilities

• Develop strategic frameworks to optimize operations and lead management.
• Analyze complex datasets and present actionable business recommendations.
• Lead critical operational projects from concept through execution.

Skills

Revenue Operations

Business Operations

Strategy

Data Analysis

Microsoft Excel

Process Mapping

Workflow Optimization

Communication Skills

Cross-Functional Leadership

Education

Bachelor's Degree

Master's Degree

Tools

Excel

Miro

Visio

Lucidchart

CRM Systems

Job description

Director, Leads Operations - US Based Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Work closely with Revenue & Network Operations, Marketing, and other cross-functional teams to ensure alignment on initiatives and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
3. Champion enterprise-wide process improvements by implementing and integrating advanced automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline consumer outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
4. Analyze complex datasets and translate findings into clear, actionable business recommendations. Present data-driven insights to stakeholders at all levels, ensuring clarity and buy-in for proposed changes.
5. Support the development of KPI dashboards and reporting tools. Leverage advanced Excel capabilities (complex formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use these insights to inform decisions and track performance against targets.
6. Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making under various business scenarios.
7. Conduct thorough business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify operational inefficiencies and recommend streamlined workflows to improve productivity.
8. Lead critical operational projects from concept through execution. Define project scope and objectives, coordinate cross-functional efforts, and manage timelines to ensure initiatives have a measurable impact on revenue and efficiency.
9. Serve as a strategic partner to senior leadership by proactively identifying opportunities for business growth and operational excellence, and providing thought leadership to capitalize on them. Maintain the right balance between strategic planning and tactical execution to drive results.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields, with a proven track record of driving operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and automation (macros). Excel is your primary tool for analysis and decision support.
• Experience with process mapping and workflow optimization tools such as Miro, Visio, or Lucidchart. Ability to diagram current processes, identify inefficiencies, and redesign workflows for better performance.
• Familiarity with CRM systems, BI platforms, and analytics software; experience with SQL or Python is a plus but not required.
• Ability to think strategically and execute tactically in a fast-paced environment. Skilled at balancing long-term planning with day-to-day operations.
• Exceptional communication and presentation skills. Able to simplify complex data and concepts into clear insights and confidently present to executives and teams.
• Experience leading cross-functional initiatives and influencing without authority. Strong relationship-building skills to drive alignment across teams.

The Leads Group within Anywhere focuses on delivering high-quality leads to affiliated brokers and agents across multiple real estate brands. Our mission is to optimize lead generation, marketing, technology, and outcomes to support our clients' success.

About Anywhere Real Estate Inc. (http://www.anywhere.re/): We are a leader in real estate, supporting nearly 1 million transactions annually across over 118 countries. Our brands include Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby’s International Realty. We are committed to empowering everyone’s next move and fostering a culture of growth, innovation, and collaboration.

We are proud to be recognized as a Great Place to Work, Forbes Best Employers, and more. Our culture is built on talent, growth, and a people-first approach.

EEO Statement: EOE including disability/veteran