Director, Leads Operations - US Based Remote

Lensa; Louisville (KY); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Director of Leads Operations to optimize business processes and drive revenue growth. This role requires strategic thinking and hands-on execution, focusing on data-driven decision-making within a fully remote environment. The ideal candidate will collaborate across departments, implement automation solutions, and present insights to stakeholders. Join a dynamic team committed to operational excellence and innovation.

Qualifications

• 7+ years in Revenue Operations, Business Operations, or Strategy.
• Advanced proficiency in Microsoft Excel, including complex formulas.
• Experience with process mapping and workflow tools.

Responsibilities

• Develop and implement strategic frameworks to optimize operations.
• Champion enterprise-wide process improvements using automation.
• Lead critical operational projects from concept to execution.

Skills

Strategic Thinking

Communication

Data Analysis

Education

7+ years in Revenue Operations

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Collaborate with Revenue & Network Operations, Marketing, and other teams to ensure initiative alignment and seamless execution of revenue-driving projects. Act as a liaison across departments to advance key initiatives.
3. Champion enterprise-wide process improvements by implementing automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data insights for continuous improvement.
4. Analyze complex datasets and translate findings into clear, actionable business recommendations. Present insights to stakeholders at all levels to ensure clarity and buy-in.
5. Support KPI dashboard and reporting tool development. Use advanced Excel skills (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use insights to inform decisions and track targets.
6. Develop forecasting models and conduct scenario analyses to support revenue growth planning, using Excel-based models to test assumptions and guide decisions under various scenarios.
7. Conduct business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend streamlined workflows to improve productivity.
8. Lead critical operational projects from concept to execution. Define scope, coordinate efforts, and manage timelines to ensure measurable impact on revenue and efficiency.
9. Serve as a strategic partner to senior leadership by identifying growth opportunities and operational excellence initiatives, providing thought leadership to capitalize on them. Balance strategic planning with tactical execution.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields, with a proven record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools like Miro, Visio, or Lucidchart.
• Familiarity with CRM, BI platforms, and analytics software; SQL or Python skills are a plus.
• Ability to think strategically while executing plans effectively in a fast-paced environment.
• Exceptional communication and presentation skills for conveying complex data and concepts to diverse audiences.
• Experience leading cross-functional initiatives and influencing without authority.

Our Leads Group focuses on delivering high-quality leads to brokers and agents across our brands, optimizing lead generation, technology, and outcomes.

About Anywhere Real Estate Inc.: http://www.anywhere.re/ (NYSE: HOUS) is transforming real estate with brands like Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, and others, supporting nearly 1 million transactions annually across more than 118 countries.

At Anywhere, we are empowering everyone’s next move – your career included. We value talent, growth, and a people-first culture rooted in empowerment, innovation, and collaboration. Learn more in our Impact Report.

Recognized as a Great Place to Work, Forbes Best Employer, and more, we are committed to diversity and inclusion.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• IT Services and Consulting