Director, Leads Operations - US Based Remote

Lensa; Houston (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

Lensa is seeking a Director of Leads Operations for Anywhere Real Estate. This fully remote role focuses on optimizing lead management, collaborating with various teams, and driving strategic initiatives. Ideal candidates will have extensive experience in Revenue Operations, strong analytical skills, and a strategic mindset. Join a company recognized for its innovative culture and commitment to empowering individuals in their real estate journeys.

Qualifications

• 7+ years in Revenue Operations or related fields with proven improvements.
• Advanced Excel skills including formulas, pivot tables, and macros.

Responsibilities

• Create and implement strategies to optimize lead management.
• Lead process improvements using automation and AI solutions.
• Develop KPI dashboards and reports using advanced Excel techniques.

Skills

Strategic Thinking

Data Analysis

Communication

Tools

Excel

Miro

Visio

Lucidchart

CRM

BI tools

SQL

Python

Job description

Director, Leads Operations - US Based Remote

Be among the first 25 applicants. Lensa, a leading career site, is seeking a Director of Leads Operations for Anywhere Real Estate. This role is crucial for bridging Business Operations, Strategy, and Analytics within our Leads Team. The ideal candidate will be adept at quickly understanding complex business situations, identifying gaps, and developing strategies for improvement. You should combine high-level strategic thinking with hands-on execution, leveraging data-driven insights to optimize operations and ensure peak efficiency.

This position is 100% remote.

Key Responsibilities

1. Strategic Framework Development: Create and implement strategies to optimize lead management and operations aligned with business goals.
2. Cross-Functional Collaboration: Coordinate with Revenue & Network Operations, Marketing, and other teams to align initiatives and execute revenue-driven projects.
3. Support Business Transformation: Lead process improvements using automation and AI solutions like Amazon Connect, chatbots, and AI transcription to streamline outreach and data insights.
4. Insight Generation: Analyze datasets, present actionable insights, and secure stakeholder buy-in.
5. Data Analysis & Reporting: Develop KPI dashboards and reports using advanced Excel techniques to support decision-making.
6. Forecasting & Scenario Modeling: Build models to support revenue growth planning and test business scenarios.
7. Process Mapping & Optimization: Map and optimize workflows with tools like Miro, Visio, or Lucidchart.
8. Project Leadership: Lead operational projects from conception to completion, ensuring measurable impact.
9. Strategic Partnership: Collaborate with senior leadership to identify growth opportunities and operational improvements.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with proven improvements and growth.
• Advanced Excel skills including formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping tools such as Miro, Visio, or Lucidchart.
• Familiarity with CRM, BI tools, SQL, or Python is a plus.
• Strategic thinker with the ability to execute tactically in a fast-paced environment.
• Excellent communication and presentation skills.
• Leadership experience in cross-functional initiatives and influencing without authority.

About Anywhere Real Estate: We are committed to empowering everyone's next move through our leading brands like Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, and others. Our culture values innovation, growth, and collaboration, recognized by awards such as Great Place to Work and Forbes World's Best Employers.

Join us and be part of a company moving real estate to what's next.