Director, Laboratory Services

LE001 Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 139,000 - 220,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA, seeks a Director of Laboratory Services to lead regulatory-compliant, high-quality diagnostic operations across pathology, microbiology, chemistry, hematology, and more. You will shape strategy, drive quality, and optimize laboratory performance in collaboration with clinical teams.

The role requires a BS in medical technology or clinical laboratory science, with a MS preferred, and at least ten years of leadership experience in a hospital lab.

Qualifications

• Bachelor's degree in medical technology or clinical laboratory science required; Master's preferred.
• At least ten years of current laboratory leadership experience.

Responsibilities

• Develop and implement long-term strategies for laboratory and outreach services.
• Lead day-to-day operations of all laboratory departments to optimize efficiency.
• Monitor performance metrics to improve turnaround times, accuracy, and customer satisfaction.
• Recruit, mentor, and lead a high-performing lab team.
• Ensure compliance with regulatory bodies including CLIA, CAP, DNV, OSHA, and state regulations.
• Collaborate with clinical departments to ensure service quality and patient safety.

Skills

Leadership

Regulatory compliance

Communication

Clinical laboratory science

Quality improvement

Data analytics

Budgeting

Staff development

Education

Bachelor of Science in Medical Technology/Clinical Laboratory Science

Master's degree preferred

Tools

Cerner

Workday

API (payroll)

Job description

Scheduled Weekly Hours: 40 - Reporting to the Senior Vice President of Clinical Operations, the Director of Laboratory Services is responsible for the overall strategic, operational, and administrative leadership of the hospital's clinical laboratory operations. This role ensures the delivery of high-quality, accurate, and timely diagnostic testing services in compliance with all regulatory and accreditation standards. The Director will lead multidisciplinary teams across pathology, microbiology, chemistry, hematology, molecular diagnostics, transfusion medicine, and other specialty areas, while driving innovation, quality improvement, and operational excellence.

Education/Training: Bachelor of Science degree in medical technology or clinical laboratory science required with Master's degree preferred. Experience in biological, physical science, healthcare, or medical technology with at least ten years of current laboratory leadership experience.

Licenses/Certification:

• MT / CLS (ASCP) or equivalent national certification required

Required Qualifications and Skills:

• In-depth knowledge of clinical laboratory science, equipment specifications, regulatory standards, and industry trends.
• Strong leadership, change management, and team-building skills.
• Excellent communication, analytical, and strategic planning abilities.
• Proficiency in laboratory information systems and data analytics tools.
• Outstanding ability to prioritize, manage workflow, and lead others in meeting laboratory services requirements.
• Excellent communication, customer service, and organizational skills, with a hands-on approach in collaborating with staff.
• Ability to interact effectively with all levels of medical personnel, outside vendors, administration, and staff, consistently demonstrating a positive interpersonal dynamic.
• Ability to collect, analyze and present departmental data.
• Outstanding oral and written communication skills in collaborating with all stakeholders, including providers, internal and external customers, peers, and colleagues.
• Ability to clearly, accurately, and professionally present and explain complex information to patients, employees, and managers.
• Provide individual guidance, support, and motivation to staff to enable each one to perform to his/her fullest potential.
• Detail-oriented with the ability to prioritize, organize, and plan work activities efficiently.
• Ability to multi-task within a dynamic environment, working effectively in a fast-paced, professional environment, while embodying a positive demeanor in interactions with all stakeholders
• Outstanding ability to lead others in ensuring established quality standards, turnaround times, and supply demands are met.

Preferred Qualifications and Skills:

• Proficiency in technology usage, including Microsoft Office software.
• Experience in Cerner, Workday, and API (payroll).

Essential Job Functions:

• In partnership with Senior Vice President, develop and implement long-term strategies to advance laboratory and outreach services aligned with the hospital's mission and vision.
• Work collaboratively with contracted pathology group in managing clinical and operational needs through consistent leadership.
• Identify and evaluate emerging technologies and innovations in clinical diagnostics, making recommendations on acquisition of appropriate capital investment.
• Oversee day-to-day operations of all laboratory departments, ensuring optimal efficiency, workflow, staffing, and resource utilization.
• Establish and monitor performance metrics to improve turnaround times, accuracy, and customer satisfaction.
• Develop and manage the departmental budget, capital planning, and cost-containment initiatives, working within established budgetary parameters.
• Ensure full compliance with regulatory bodies, including CLIA, CAP, DNV, OSHA, and state-specific health regulations.
• Lead preparation for inspections, audits, and accreditations with regulatory agencies.
• Recruit, mentor, manage and lead a high-performing team of laboratory professionals, including managers, supervisors, medical technologists, phlebotomists and support staff.
• Promote a culture of continuous learning, professional development, and collaboration in supporting the Laboratory Services team.
• Implement and monitor quality assurance programs and corrective action plans.
• Collaborate with clinical departments to ensure quality and delivery of laboratory services meets the highest standards of patient care and safety.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA:

Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS:

Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

PHYSICAL DEMANDS:

Physical demands refer to the level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example, sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.

Salary Range:

$139,296.01-$219,511.30

Salary Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer.

There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people.

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Sturdy Health will never request sensitive personal or financial information during the initial recruiting process.

All official recruiting communications will come from a Sturdy Health email domain ( @SturdyHealth.org ).

If you receive a suspicious job-related message, do not share personal information and contact Sturdy Health directly to verify its authenticity.