Director, Journey Analytics - CX Insights Leader

Travelers; Hartford (CT); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

A leading insurance company in Hartford is seeking a Director of Journey Analytics to drive customer experience transformations using data analytics. This role requires seven years in analytics within the P&C industry and two years in leadership. Strong communication skills and proficiency in business intelligence tools are essential. The position offers competitive salary and comprehensive benefits, including health insurance and retirement contributions.

Qualifications

• Seven years of descriptive analytics experience in the P&C industry.
• Two years of team leadership or people management experience.
• Deep technical understanding of analytics processes.

Responsibilities

• Lead complex analyses to influence strategic business decisions.
• Design actionable success metrics and monitor results.
• Communicate insights and recommendations to senior leaders.

Skills

Analytical thinking

Data visualization

Communication

Problem-solving

Project leadership

Education

Bachelor’s degree in a related field

Tools

Business intelligence tools

Job description

A leading insurance company in Hartford is seeking a Director of Journey Analytics to drive customer experience transformations using data analytics. This role requires seven years in analytics within the P&C industry and two years in leadership. Strong communication skills and proficiency in business intelligence tools are essential. The position offers competitive salary and comprehensive benefits, including health insurance and retirement contributions.