Director – IT Vendor Management

FIS Management Services LLC; New York (NY); On-site; USD 161,000 - 274,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer and charity support

Competitive salary and benefits

Job summary

FIS is seeking a senior leader to define and run enterprise vendor governance across its global IT services and contingent labor ecosystem. You will shape a best-in-class vendor management function, drive value, and partner with procurement and finance to optimize contracts and cost structures.

You will manage executive relationships, run governance forums, and lead transitions, migrations, and ongoing service delivery across infrastructure, apps, and operations. Travel up to 25% is anticipated.

Qualifications

• 10+ years in vendor management, sourcing, or outsourcing in IT services.
• Deep knowledge of contingent labor programs, MSP models, and VMS tools.
• Proven leadership of global vendor management or partner functions.
• Experience with large-scale infrastructure outsourcing providers and Tier 1 vendors.
• Strong governance, SLAs/KPIs, contract management, and financial oversight.

Responsibilities

• Define and implement enterprise vendor governance aligned with technology and business strategy.
• Lead executive-level vendor relationships and governance forums (QBRs, steering committees).
• Drive KPI, SLA, and XLA performance management with dashboards and scorecards.
• Partner with Procurement and Finance on contract strategy and cost optimization.
• Define supplier governance strategy for AI in outsourced services and contingent labor.
• Lead vendor transitions including onboarding, offboarding, and migrations.
• Oversee service delivery across infrastructure, help desk, app development, and operations.
• Ensure compliance with regulatory standards and internal policies.
• Drive contingent labor program governance and related policies.
• Spearhead innovation initiatives (automation, AI) with measurable ROI.

Skills

Vendor management

Strategic leadership

Governance

Executive presence

Financial oversight

Contract management

Vendor risk management

Education

Bachelor's degree in business administration and supply chain management

Tools

Beeline

Job description

Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Role:

Lead enterprise vendor strategy and governance across FIS’s global third-party IT Services and Contingent Labor ecosystem, including Two Primary World Class Services Suppliers.

• Establish and scale a best-in-class Vendor Management capability to drive value realization, risk management, and supplier-led innovation.
• Act as a key leader in FIS’s digital transformation agenda, evolving vendor management into a strategic partner capability.
• Own vendor transitions and transformation programs to ensure continuity, stability, and optimized service delivery.

What You Will Be Doing:

• Define and implement enterprise vendor governance aligned with FIS’s technology and business strategy.
• Lead executive-level vendor relationships and governance forums (QBRs, steering committees).
• Drive KPI, SLA, and XLA performance management using data-driven dashboards and scorecards.
• Partner with Procurement and Finance on contract strategy, cost optimization, and commercial governance.
• Define FIS’s commercial and supplier governance strategy for the use of AI in outsourced services, and contingent labor.
• Lead vendor transitions which include onboarding, offboarding, and vendor-to-vendor migrations.
• Oversee vendor service delivery across infrastructure, help desk, application development, and operations.
• Ensure compliance with regulatory standards, and internal policies.
• Lead FIS’s contingent labor program, including worker onboarding/offboarding, VMS application, MSP provider, and policies, procedures, and governance.
• Drive innovation initiatives (automation, AI, transformation) with measurable ROI.
• Oversee external labor strategy and supplier management systems.

Required Qualifications:

• 10+ years of experience in vendor management, sourcing, or outsourcing, primarily in IT Services and Contingent Labor.
• Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.).
• Proven leadership of global vendor management or partner management functions.
• Experience managing large-scale infrastructure outsourcing providers and Tier 1 technology vendors.
• Demonstrated success in vendor transitions and transformation programs.
• Deep expertise in governance, SLAs/KPIs, contract management, and financial oversight.
• Strong knowledge of vendor risk management, compliance, and vendor performance management.
• Executive presence with ability to influence senior leadership.
• Strong financial and analytical capabilities.
• Bachelor’s degree in business administration and supply chain management.
• Must be willing and able to travel up to 25%, including domestic travel within the United States and international travel to India as business needs require.

Preferred Qualifications:

• Relevant Certifications such as Certified Professional in Supplier Management (CPSM), or equivalent Master's Degree.

What We Offer You:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $161,050-$273,790 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

The pay range for this full-time position is $161,050.00 - $273,790.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

At FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.