Director, IT Service Delivery — Elevate End-User Experience

Purdue for Life Foundation; West Lafayette (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

10 paid holidays per year

Accrue up to 22 vacation days a year

10% employer contribution to retirement plan

Tuition discounts at Purdue University

Job summary

The Purdue for Life Foundation is seeking a Management 3 leader for their IT Service Desk operations in West Lafayette, Indiana. This role requires strategic leadership to enhance digital literacy, ensure operational performance, and manage a dedicated team focused on exceptional service delivery. Ideal candidates will possess a Bachelor's degree and have a minimum of 5 years of experience in IT project leadership, preferably in higher education. The position includes benefits like paid holidays, retirement plans, and tuition discounts for family members.

Qualifications

• Strong background in enhancing digital literacy through training programs.
• Proven experience in leading high-performing teams focused on customer service.
• Significant experience managing service desk and desktop support operations.

Responsibilities

• Provide strategic leadership for the PFL Service Desk.
• Drive end-user enablement and technology adoption.
• Manage the desktop support team and service delivery frameworks.

Skills

Digital literacy training

Team leadership

Enterprise service delivery optimization

IT service management

O365 tools adoption

Relationship management

Analytics and service metrics utilization

Education

Bachelor's degree

Job description

The Purdue for Life Foundation is seeking a Management 3 leader for their IT Service Desk operations in West Lafayette, Indiana. This role requires strategic leadership to enhance digital literacy, ensure operational performance, and manage a dedicated team focused on exceptional service delivery. Ideal candidates will possess a Bachelor's degree and have a minimum of 5 years of experience in IT project leadership, preferably in higher education. The position includes benefits like paid holidays, retirement plans, and tuition discounts for family members.