Director, IT Infrastructure & Operations

The Kraft Group; Foxborough (MA); On-site; USD 176,000 - 202,000; Full time

Job summary

The Kraft Group in Foxborough, MA seeks a Director of Information Technology Operations to lead engineering, administration, and support infrastructure teams, aligning IT with strategic business goals across all operating companies.

This role oversees policy for security, compliance, and technology services, manages multiple sub-functions, mentors IT staff, and drives scalable, secure solutions using cloud and on‑premise technologies while controlling budgets and service levels.

Qualifications

• 15+ years overall experience with 7+ years of progressive leadership experience.
• Associate degree required, bachelor's degree preferred.
• Experience with process improvement and inventory control.
• Solid understanding of how to build scalable IT environments
• Experience building, implementing, cultivating and managing high performance IT teams, fostering a progressive culture.
• Strong oral and written communication skills.
• Experience with a fast-paced, constantly changing environment.
• Ability to work nights, weekends and holidays based on business needs.

Responsibilities

• Analyze and evaluate current technology solutions and plan, design, and coordinate a multi-year roadmap for all technology and support activities.
• Provide a scalable and secure infrastructure vision and strategy including both cloud and on-premise technologies to support and/or enhance strategic business initiatives.
• Manage the Information Technology Infrastructure teams’ staff.
• Support diverse operating environments including Stadium/Event Management, Manufacturing and Mill environments.
• Work directly with the IT leadership team to identify, recommend, implement, and maintain appropriate technology solutions for all aspects of the organization.
• Mentor IT professionals to establish career paths and goals.
• Ensure operational reliability and stability of IT services using industry standard and best practice procedures.
• Ensure the alignment and integration of Information Technology with the overall vision, mission, and values of the enterprise.
• Manage within approved budget and prepare those aspects of the budget to support the design, implementation, and maintenance of the enterprise environment.
• Deliver IT services and maintain oversight of service level agreements with vendors, suppliers and partners.
• Optimize cost of services through a mix of internal and external sources.
• Effectively support customer-facing Managed Services and cloud-based offerings as required.
• Define, monitor and communicate to management appropriate IT metrics.
• Align IT risk management with enterprise-wide risk management.
• Special projects and assignments as business dictates
• Maintain System Documentation and Defined Best Practices
• Responsible for the creation, maintenance and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA.

Skills

Leadership experience

IT governance

Strategic planning

Budget management

Communication skills

Team building

Education

Bachelor's degree

Associate degree

Job description

The Kraft Group in Foxborough, MA seeks a Director of Information Technology Operations to lead engineering, administration, and support infrastructure teams, aligning IT with strategic business goals across all operating companies.

This role oversees policy for security, compliance, and technology services, manages multiple sub-functions, mentors IT staff, and drives scalable, secure solutions using cloud and on‑premise technologies while controlling budgets and service levels.