Director, IT Field Services

Franklin Fitch; Atlanta (GA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

Paid paternity leave

Job summary

A leading company in staffing and recruiting is seeking a Director of IT Field Services to lead hardware lifecycle operations across a multi-site environment. This strategic role involves managing a talented team and ensuring efficient technology support while developing procurement strategies and maintaining hardware inventory. Ideal candidates will have a Bachelor's degree and extensive experience in technical operations.

Qualifications

• Extensive experience in technical operations and field services management.
• Proven leadership of cross-functional teams.
• Experience in hardware procurement, deployment, and lifecycle management.

Responsibilities

• Build a culture of collaboration, accountability, and innovation.
• Mentor team members to achieve technical excellence and high-quality service.
• Develop and execute strategies for hardware procurement and lifecycle management.

Skills

Leadership

Technical Operations

Field Services Management

Collaboration

Negotiation

Education

Bachelor's Degree in a related field

Job description

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $200,000.00/yr

Direct message the job poster from Franklin Fitch

Building High Performance Cybersecurity Teams across the East Coast (US)

We are seeking a Director of IT Field Services to lead hardware lifecycle operations across a large, multi-site environment. This strategic leadership role involves overseeing procurement, deployment, support, and end-of-life management of thousands of devices. You will manage a talented team of technicians, mobile device specialists, and warehouse staff to ensure timely and efficient technology support.

Responsibilities:

1. Build a culture of collaboration, accountability, and innovation.
2. Mentor team members to achieve technical excellence and high-quality service.
3. Develop and execute strategies for hardware procurement and lifecycle management.
4. Negotiate with vendors for cost-effective agreements.
5. Oversee device setup and rollout with minimal disruption.
6. Implement proactive hardware lifecycle strategies.
7. Manage timely replacement and secure data destruction of devices.
8. Maintain accurate hardware inventory with robust asset tracking.
9. Define and monitor KPIs for performance, cost, and satisfaction.
10. Report insights to senior leadership for informed decision-making.

Qualifications:

• Bachelor's Degree in a related field.
• Extensive experience in technical operations and field services management.
• Proven leadership of cross-functional teams.
• Experience in hardware procurement, deployment, and lifecycle management.

Interested? Apply directly for further consideration!

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

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Inferred benefits

Medical insurance, Vision insurance, 401(k), Paid maternity leave, Child care support, Pension plan, Paid paternity leave.

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