Director, IT

Swooped; United States; Remote; USD 166,000 - 225,000; Full time

Job summary

An innovative technology company is seeking an Information Technology Director to lead their IT function. In this pivotal role, you will manage internal IT services and coordinate with external vendors to ensure a secure and efficient technology environment. Your leadership will drive strategic planning, operational process improvements, and compliance efforts. The ideal candidate thrives in a collaborative culture, prioritizes employee support, and is committed to enhancing IT operations. Join a mission-driven team dedicated to improving student outcomes across the nation and make a significant impact in the educational technology space.

Qualifications

• 7-10 years experience in IT services and technology-driven processes.
• Experience managing global remote teams in a distributed environment.

Responsibilities

• Define and execute IT vision aligning with business goals.
• Oversee IT vendor relationships and budget planning.

Skills

IT Services Support

People Management

Change Management

Collaboration with Vendors

Decision Making

Time Management

Research and Knowledge Gathering

Education

Bachelor's Degree in Computer Science

Equivalent Work Experience

Tools

GSuite

MacOS

Linux

Amazon Web Services

Virtual Desktop Infrastructure

Job description

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Our client is a fast-growing technology company focused on helping students achieve academic success and well-being. More than 2,000 K-12 school districts serving 15 million students across all 50 states have adopted their solutions to understand and support students across academics, attendance, behavior, and life skills development. School districts turn to the hiring company's student support platform, research-backed surveys, and professional development to track progress toward strategic goals and improve student outcomes.

About the Role:

As the Information Technology Director, you will be responsible for the IT function at the company, managing internal IT services, coordinating with multiple external IT vendors, and ensuring a secure and efficient technology environment. You will oversee IT infrastructure, employee support, asset management, compliance efforts, and strategic planning. Additionally, you'll provide leadership and strategic direction on the technology used at the company, including operational process improvements, data security, technology budget and more.

The team is a friendly, collaborative group that takes pride in helping their colleagues to be as effective as possible. The ideal candidate approaches their work with positive energy and a sense of humor. They will go above and beyond to make sure team members feel supported, and are conscious of how central an effective I.T. operation is to every employee’s work. This person is proactive, works efficiently and effectively, and excels at improving processes and workflows. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues across all teams, and be a valued team member of a mission-driven technology company.

Key Responsibilities:

• Define and execute the company’s IT vision, ensuring IT strategy aligns with company-wide business goals and operational priorities
• Own and drive IT budget planning and cost optimization strategies, ensuring technology investments align with business priorities and long-term sustainability
• Support a small team of IT professionals, fostering a proactive and service-oriented culture
• Oversee IT vendor relationships, ensuring the company maximizes value from key SaaS, hardware, and service contracts while maintaining cost efficiency and security compliance
• Regularly present IT strategy, key initiatives, and operational metrics to executive leadership, ensuring transparency and alignment with company goals
• Ensure IT services effectively support a globally distributed workforce, including employees across multiple countries and time zones, while maintaining compliance with relevant regulations and security policies
• Manage cloud-based platforms as primary administrated by I.T., such as GSuite, Zoom, Cloudlock, and more
• Coordinate IT asset management and deployment for MacBook laptops
• Provide technical support for employees in multiple time zones and jurisdictions on their MacOS desktop and Virtual Desktop Infrastructure based Ubuntu environments
• In collaboration with the information security team, ensure a secure IT environment that meets all SOC 2 certification requirements
• Scale IT onboarding and offboarding processes
• Oversee IT service delivery standards, ensuring efficient support operations while using metrics to identify opportunities for automation and process improvement

What They’re Looking For:

• Minimum of 7-10 years experience supporting IT services and developing technology-driven business processes
• Minimum of 5 years people management experience
• Experience supporting global remote teams, particularly in a fully distributed work environment
• Experience or training in GSuite, MacOS, and Linux
• Experience leading IT projects involving change management
• Self-motivated; driven, cares about the quality, presentation and delivery of the work
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Flexible, dependable and consistent; proactively follows up and provides updates
• Continuously researches and gathers knowledge from network and external experts to stay on top of practices and procedures in the IT field
• Ability to collaborate effectively with vendors and teammates cross-functionally

Bonus Points:

• Bachelor’s degree in Computer Science or related technology field, or equivalent work experience
• Experience with Agile I.T. methodologies or Objective and Key Results procedures
• Familiarity with IT security and compliance frameworks such as SOC 2
• Experience supporting VDI environments
• Familiarity with Amazon Web Services
• Experience in Edtech

Salary Range

The starting base salary for this role is $166,000. Actual offers will depend on experience and skills.

Employees can choose to work fully remote anywhere within the Continental United States.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Information Technology

• Industries

  Computer and Network Security and Technology, Information and Media

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