Director, InterSYNC Implementation & Onboarding

Webster Bank; Southington (CT); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Webster Bank is seeking an Implementation Support Lead to oversee new Bank and Broker Dealer implementations and onboarding across interSYNC verticals. You will coordinate across business, legal, and client teams to open accounts efficiently.

The role requires 8–9 years of experience, a BA/BS, and strong project management, with duties spanning contract execution, due diligence, SLA tracking, and client training on system functionality.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) required.
• Experience Qualifications 8-9 years.
• Years of business experience and product knowledge required 8-9 years.
• Years of relatable client facing experience required.

Responsibilities

• Facilitate client contract execution - coordinate effort between business / legal / client.
• Submit new relationship requirements through approval protocols.
• Complete account opening documentation / due diligence required for new account establishment.
• Liaison between Bank and Broker Dealer to ensure accurate and timely completion of account opening.
• Open client depository accounts within interSYNC system. This includes account titling, rate and balance inputs, and reporting setup.
• Partner with interSYNC technology to ensure client is set up as per operational requirements.
• Coordinate files between client / interSYNC / Webster Bank / other external parties where needed.
• Lead efforts in establishing E-Treasury account across Webster verticals.
• Confirm SLA deadlines and ensure completion within agreed upon timeframe.
• Train client in system functionality, including timing, reporting, and maintenance processes.
• Perform successful handoff to Operations and Relationship Management team after account has been opened.
• Maintain accurate and complete documentation for business requirements, operating procedures and implementation artifacts for audit.

Skills

Project management

Cash management

Organizational skills

Written communication

Verbal communication

Multitasking

Problem solving

Self-start

Education

BA/BS in Arts/Sciences

Experience 8-9 years

Client facing experience

Job description

Webster Bank is seeking an Implementation Support Lead to oversee new Bank and Broker Dealer implementations and onboarding across interSYNC verticals. You will coordinate across business, legal, and client teams to open accounts efficiently.

The role requires 8–9 years of experience, a BA/BS, and strong project management, with duties spanning contract execution, due diligence, SLA tracking, and client training on system functionality.