Director, InterSYNC Implementation Support Lead

Webster Bank; Southington (CT); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Webster Bank is seeking an Implementation Support Lead to oversee new Bank and Broker Dealer implementations and onboarding across interSYNC verticals. You will coordinate across business, legal, and client teams to open accounts efficiently.

The role requires 8–9 years of experience, a BA/BS, and strong project management, with duties spanning contract execution, due diligence, SLA tracking, and client training on system functionality.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) required.
• Experience Qualifications 8-9 years.
• Years of business experience and product knowledge required 8-9 years.
• Years of relatable client facing experience required.

Responsibilities

• Facilitate client contract execution - coordinate effort between business / legal / client.
• Submit new relationship requirements through approval protocols.
• Complete account opening documentation / due diligence required for new account establishment.
• Liaison between Bank and Broker Dealer to ensure accurate and timely completion of account opening.
• Open client depository accounts within interSYNC system. This includes account titling, rate and balance inputs, and reporting setup.
• Partner with interSYNC technology to ensure client is set up as per operational requirements.
• Coordinate files between client / interSYNC / Webster Bank / other external parties where needed.
• Lead efforts in establishing E-Treasury account across Webster verticals.
• Confirm SLA deadlines and ensure completion within agreed upon timeframe.
• Train client in system functionality, including timing, reporting, and maintenance processes.
• Perform successful handoff to Operations and Relationship Management team after account has been opened.
• Maintain accurate and complete documentation for business requirements, operating procedures and implementation artifacts for audit.

Skills

Project management

Cash management

Organizational skills

Written communication

Verbal communication

Multitasking

Problem solving

Self-start

Education

BA/BS in Arts/Sciences

Experience 8-9 years

Client facing experience

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Implementation Support Lead will be responsible for day-to-day oversight of all new Bank and Broker Dealer implementations and onboarding across all interSYNC verticals. This individual will be charged with coordinating efforts across groups to ensure the accounts are opened expeditiously.

What you will do

• Facilitate client contract execution - coordinate effort between business / legal / client.
• Submit new relationship requirements through approval protocols.
• Complete account opening documentation / due diligence required for new account establishment.
• Liaison between Bank and Broker Dealer to ensure accurate and timely completion of account opening.
• Open client depository accounts within interSYNC system. This includes account titling, rate and balance inputs, and reporting setup.
• Partner with interSYNC technology to ensure client is set up as per operational requirements.
• Coordinate files between client / interSYNC / Webster Bank / other external parties where needed.
• Lead efforts in establishing E-Treasury account across Webster verticals.
• Confirm SLA deadlines and ensure completion within agreed upon timeframe.
• Train client in system functionality, including timing, reporting, and maintenance processes.
• Perform successful handoff to Operations and Relationship Management team after account has been opened.
• Maintain accurate and complete documentation for business requirements, operating procedures and implementation artifacts for audit.

Skills and Abilities

• Experience in project management.
• Understanding of cash management space including operational best practices.
• Exceptional organizational and record keeping skills.
• Strong written and verbal communication skills.
• Ability to multitask in fast-paced environment.
• Exceptional problem-solving skills with a strong sense of ownership.
• Confident at working independently, with ability to self-start with minimal supervision.

Education Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) required
• Experience Qualifications 8-9 years
• Years of business experience and product knowledge required 8-9 years
• Years of relatable client facing experience required

The estimated salary range for this position is $130,000.00 to $140,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-JG1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Being passionate about making a difference in people's lives is what working at Webster is all about. Since our founding in 1935, we've maintained a values-guided culture. Whether it’s helping someone buy their first home or build a business, you’ll be part of a caring team that goes above and beyond for our customers, communities and each other.