Director, International Membership Systems, Operations and Analytics

nature; United States; On-site; USD 113,000 - 165,000; Full time

Job summary

The Nature Conservancy is seeking a Director, International Membership Systems, Operations and Analytics to lead the technology stack for expanding our membership programs beyond the US, currently Hong Kong and Indonesia, with new countries deployed every two years. You will guide cross-country teams, design processes, and ensure donor-centric systems to drive data-driven fundraising decisions.

This role oversees the CRM platform, reporting, and data governance, shaping system architecture,

Qualifications

• Bachelor's degree in relevant technical discipline or equivalent technical experience.
• 6 years' experience as a business professional in IT or related field.
• Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.
• Experience in analyzing and modeling business processes, evaluating options and recommend solutions.
• Experience with IT systems and software development methodologies.
• Experience with relational databases; working knowledge of SQL a plus.
• Experience with report development, delivery and adoption across functions.
• Experience in Data Visualization and proficiency in Excel.
• Supervisory experience or managing a team of multi-disciplinary professionals across multiple countries.
• Experience in customer management, vendor management and service level agreements.
• Experience in defining and documenting complex systems and operational requirements.
• Experience in communicating and presenting effectively with internal and external audiences.
• Project management experience.
• English is required.

Responsibilities

• Standing and managing the technology stack for expansion of membership programs outside the US.
• Lead and manage business processes and analytics across multiple countries to enable data-driven fundraising decisions.
• Oversee CRM platform, analytics program, and services, with strategic planning and vendor evaluation.
• Design and oversight of business processes related to fundraising activities, gift processing, and data governance.
• Oversee architecture development for reporting capabilities and deployment of reports across functions.

Skills

SQL

Data Visualization

Excel

Project management

Stakeholder communication

Leadership

Education

Bachelor's degree in technical discipline or equivalent

Bachelor's degree in IT or related field

Tools

CRM platforms

Relational databases

Marketing technologies

Data reporting tools

Job description

What We Can Achieve Together

The Director, International Membership Systems, Operations and Analytics is responsible for standing and managing the technology stack for the expansion of the membership programs outside the US, currently Hong Kong and Indonesia and with one country being deployed every two years. Leads and manages the business processes and analytics for the membership programs across multiple countries to provide efficient and donor-centric systems and operations and to enable data-driven fundraising decisions to maximize each country's revenue, donor growth and operational fundraising efficiency. Provides direction and leadership to a multidisciplinary team operating in a hub and spoke model with a central team (hub) along with local teams (spokes) in each of the individual countries.

The Director, International Membership Systems, Operations and Analytics leads and manages the constituent relationship management (CRM) platform and affiliated systems within the technology stack, the reporting and analytics program, and business processes across multiple countries to meet strategic goals. They are responsible for both the systems product and the associated services. They participate in strategic planning, design, vendor evaluation, implementation, and management of multiple projects related to the systems. They lead the design and oversight of business processes related to fundraising activities, gift processing, data governance and integrity and systems. They oversee the architecture development for reporting capabilities and deployment of the suite of reports with the goal of optimizing fundraising and operations and guiding the analysis and insights for decision making across the multidisciplinary membership team in each country.

We're Looking for You

Are you passionate about building capabilities that span across systems, business operations, and analytics? What if you could expand these skills across multiple countries? Join us in our dynamic team and be part of an exciting journey where you'll have the opportunity to make an impact on a global scale.

What You'll Bring

• Bachelor's degree in relevant technical discipline or equivalent technical experience.
• 6 years' experience as a business professional in IT or related field.
• Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.
• Experience in analyzing and modeling business processes, evaluating options and recommend solutions.
• Experience with IT systems and software development methodologies.
• Experience with relational databases; working knowledge of SQL a plus.
• Experience with report development, delivery and adoption across functions.
• Experience in Data Visualization and proficiency in Excel.
• Supervisory experience or managing a team of muti-disciplinary professionals across multiple countries.
• Experience in customer management, vendor management and service level agreements Experience in defining and documenting complex systems and operational requirements.
• Experience in communicating and presenting effectively with internal and external audiences.
• Project management experience.
• English is required.

Salary Information

The starting pay range for a candidate selected for this position is generally within the range of $113,450 - $165,450 . This range only applies to candidates whose country of employment is the USA. Where a successful candidate's actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are

The Nature Conservancy's mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world's toughest challenges so that we can create a world in which people and nature thrive. We're rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it's career development, flexible schedules, or a rewarding mission, there's many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor .

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant's unique experience.