Director, International Membership Systems, Operations and Analytics

USA The Nature Conservancy; Arlington (VA); On-site; USD 113,000 - 165,000; Full time

Job summary

The Nature Conservancy seeks the Director of International Membership Systems, Operations and Analytics to stand up and manage the technology stack for expanding membership programs beyond the US, currently in Hong Kong and Indonesia, with a new country added every two years.

You will lead a multi-country team, ensure donor-centric processes, data-driven fundraising, and scalable CRM/reporting capabilities across countries.

Qualifications

• Bachelor's degree in a relevant technical discipline or equivalent experience.
• 6 years' experience as a business professional in IT or related field.
• Experience with Constituent/Customer Relationship Management or marketing technologies and change management.
• Experience in analyzing and modeling business processes, evaluating options and recommend solutions.
• Experience with IT systems and software development methodologies.
• Experience with relational databases; SQL knowledge is a plus.
• Experience with report development, delivery and adoption across functions.
• Experience in Data Visualization and proficiency in Excel.
• Supervisory experience managing a multi-country team.
• Experience in vendor management and SLAs.
• Experience in documenting complex systems and requirements.
• Strong communication and project management skills.
• English language proficiency required.

Responsibilities

• Stand up and manage the technology stack for international membership expansion.
• Lead business processes and analytics for multi-country membership programs.
• Oversee the CRM platform, reporting, and analytics programs.
• Participate in strategic planning, vendor evaluation, and project deployment.
• Define and oversee fundraising processes, data governance, and system requirements.
• Guide data-driven decision making and optimize revenue and donor growth.

Skills

CRM systems

Data analysis

Business processes

Project management

Leadership

Stakeholder communication

Vendor management

Education

Bachelor's degree in relevant technical discipline

Tools

SQL

Excel

Reporting tools

BI tools

Job description

What We Can Achieve Together: The Director, International Membership Systems, Operations and Analytics is responsible for standing and managing the technology stack for the expansion of the membership programs outside the US, currently Hong Kong and Indonesia and with one country being deployed every two years. Leads and manages the business processes and analytics for the membership programs across multiple countries to provide efficient and donor-centric systems and operations and to enable data-driven fundraising decisions to maximize each country's revenue, donor growth and operational fundraising efficiency. Provides direction and leadership to a multidisciplinary team operating in a hub and spoke model with a central team (hub) along with local teams (spokes) in each of the individual countries. The Director, International Membership Systems, Operations and Analytics leads and manages the constituent relationship management (CRM) platform and affiliated systems within the technology stack, the reporting and analytics program, and business processes across multiple countries to meet strategic goals. They are responsible for both the systems product and the associated services. They participate in strategic planning, design, vendor evaluation, implementation, and management of multiple projects related to the systems. They lead the design and oversight of business processes related to fundraising activities, gift processing, data governance and integrity and systems. They oversee the architecture development for reporting capabilities and deployment of the suite of reports with the goal of optimizing fundraising and operations and guiding the analysis and insights for decision making across the multidisciplinary membership team in each country.

We're Looking for You:

Are you passionate about building capabilities that span across systems, business operations, and analytics? What if you could expand these skills across multiple countries? Join us in our dynamic team and be part of an exciting journey where you'll have the opportunity to make an impact on a global scale.

What You'll Bring:

• Bachelor's degree in relevant technical discipline or equivalent technical experience.
• 6 years' experience as a business professional in IT or related field.
• Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.
• Experience in analyzing and modeling business processes, evaluating options and recommend solutions.
• Experience with IT systems and software development methodologies.
• Experience with relational databases; working knowledge of SQL a plus.
• Experience with report development, delivery and adoption across functions.
• Experience in Data Visualization and proficiency in Excel.
• Supervisory experience or managing a team of muti-disciplinary professionals across multiple countries.
• Experience in customer management, vendor management and service level agreements
• Experience in defining and documenting complex systems and operational requirements.
• Experience in communicating and presenting effectively with internal and external audiences.
• Project management experience.
• English is required.

Salary Information:

The starting pay range for a candidate selected for this position is generally within the range of $113,450 - $165,450. This range only applies to candidates whose country of employment is the USA. Where a successful candidate's actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are:

The Nature Conservancy's mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world's toughest challenges so that we can create a world in which people and nature thrive. We're rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it's career development, flexible schedules, or a rewarding mission, there's many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

• health care benefits
• flexible spending accounts
• a 401(k) plan with an 8% employer match
• parental leave
• accrued paid time off
• life insurance
• disability coverage
• employee assistance program
• other life and work well-being benefits

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.

We're proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to [e-mail] with Request for Accommodation in the subject line.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

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