Director, International CRM Intelligence & Insights Strategy

Scorpion Therapeutics; Lake Forest (IL); Hybrid; USD 177,000 - 294,000; Full time

Benefits offered by this job

Bonus eligible

401(k) with match

Medical/dental/vision

Job summary

Scorpion Therapeutics is seeking an International CRM lead to translate data into strategic CRM actions across regions, guiding marketing and customer engagement.

You will own predictive analytics, define data governance, and partner with AI/ML teams to deliver self-serve insights and dashboards. Hybrid work 2–3 days on site (US/EU/Kirkland, Canada); base salary in stated range with 20% bonus.

Qualifications

• Bachelor’s degree in a relevant field with 10+ years of experience.
• Hands-on analytics platform experience (Adobe/Google Analytics) and strong SQL.
• AI fluency; ML experience for CRM audiences; comfortable with data science teams.
• Proven track record turning data into measurable marketing and commercial decisions.

Responsibilities

• Lead international CRM decision-intelligence and translate data into strategic CRM actions.
• Own predictive analytics for CRM effectiveness including CLV, churn, and engagement.
• Define data quality, segmentation, and audience attributes; identify data gaps.
• Leverage AI to accelerate insights; create reusable prompts and agents.
• Partner to maintain CRM KPIs and define trust metrics for AI content.
• Define CRM dashboards and self-serve insights for international CRM.
• Lead CRM research and opportunity sizing to inform strategy and investment.
• Define data governance and privacy practices and stay current on guidance.

Skills

SQL

Analytics

AI/ML

Executive communication

Cross-functional leadership

Education

Bachelor’s degree

Master’s degree

Tools

Adobe Analytics

Google Analytics

CDP

Salesforce Data Cloud

Job description

Role Responsibilities

• International CRM decision-intelligence lead; translate customer/campaign/market data into recommendations shaping CRM strategy and next-best-action.
• Own predictive & diagnostic analytics for CRM effectiveness (segmentation, propensity/next-best-action, CLV, churn, channel preference, engagement, conversion) using AI/ML.
• Define data quality, product segmentation, and audience attributes; diagnose/escalate data gaps blocking CRM activation (with Data & Audience Strategy/data engineering).
• Use generative and agentic AI to accelerate insights generation; build reusable prompts/analytical agents/skills for self-serve insight.
• Partner with KPI Council/Business Insights & Reporting to maintain CRM KPIs and define trust/performance metrics for AI-generated content and agentic journeys.
• Define/evolve CRM dashboards and self-serve insight for International CRM; ensure metrics align to standardized reporting.
• Lead CRM research and opportunity sizing (market sizing, segmentation, CLV, cross-sell, new-market opportunities) to inform strategy/investment.
• Define CRM data governance/privacy best practices (consent, list management, database hygiene) and stay current on privacy/responsible-AI guidance.

Qualifications

• Bachelor’s degree + 10+ years relevant experience.
• Hands-on customer analytics platform experience (e.g., Adobe/Google Analytics) and strong SQL (build/join/optimize complex queries).
• AI fluency; working knowledge of ML for CRM audiences (segmentation, propensity/NBA, churn, uplift) and comfort partnering with data science/AI.
• Track record turning data into measurable marketing/commercial decisions; experience scaling regional analytics/reporting internationally.
• Understanding of CDP/audience attributes/data quality & governance; partnering with Legal/Compliance on privacy/consent.
• Exceptional matrix leadership and executive influence; strong writing/presentation; role model for Pfizer values; fluent English.

Preferred

• Master’s; CDP/audience platforms (e.g., Salesforce Data Cloud/Marketing Cloud); predictive/decisioning tools; advanced SQL; measurement/governance frameworks for AI content/agentic journeys; pharma/healthcare knowledge; advanced degree in marketing/business/quant; multilingual asset.

Travel/Work: Occasional travel (≤20%); time zone flexibility; hybrid 2–3 days/week onsite (US/EU/Kirkland, Canada).

Benefits/Pay (as stated): Base salary $176,600–$294,300; bonus target 20%; eligible for long-term incentive; 401(k) with match and additional retirement contribution; paid leave; medical/dental/vision.