Director, Internal Communications

mars; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Mars Global Services (MGS) seeks a Director of Internal Communications to shape and deliver strategic communications across MGS, inspiring Associates to engage with the Mars Global Services vision and transformation agenda.

You will serve as a trusted advisor to the MGS Leadership Team, translating complex programs into clear narratives, guiding executive communications, and driving cohesive messaging across regions and functions.

Qualifications

• Bachelor's degree and 15+ years in communications and change management.
• Experience leading global change communications programs in matrixed environments.
• Proven ability to advise senior leaders and craft clear, compelling narratives.

Responsibilities

• Develop and execute an internal communications strategy aligned with MGS priorities and vision.
• Shape executive narratives connecting associates to strategy and transformation programs.
• Lead communications for large-scale business transformations and organizational change.
• Create campaigns to drive awareness, adoption, and behavior change across geographies.
• Oversee content across channels and ensure measurable impact and governance.

Skills

Executive writing

Strategic storytelling

Change communications

Stakeholder management

Cross-functional collaboration

AI in communications

Education

Bachelor's Degree

Job description

Job Description:

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

Mars Global Services (MGS) is the global shared services and digital transformation organization for Mars, responsible for delivering enterprise capabilities that enable the business to operate more effectively, consistently, and at scale. MGS provides services across areas including Digital Technologies, Finance, Commercial, People & Organization (HR), and R&D Solutions, leveraging expertise, technology, and global scale to support Mars segments, brands, and regions around the world.

The Director, Internal Communications is responsible for shaping and delivering strategic communications that inspire, engage, and connect Associates to the Mars Global Services vision, priorities, and transformation agenda. This role serves as a trusted advisor to the MGS Leadership Team, translating complex business and organizational changes into clear, compelling narratives that drive understanding, alignment, and action.

The Director will lead communications across MGS, supporting enterprise initiatives, business transformations, organizational change communications, and visible leadership strategy and execution.

Strategic Communications Leadership

• Develop and execute a comprehensive internal communications strategy aligned with MGS priorities and the MGS 2030 Vision.


• Shape executive narratives that connect Associates to business strategy, transformation programs, and organizational priorities.


• Ensure communications reinforce the MGS vision, six strategic shifts, and three foundational pillars.


• Provide strategic counsel to senior leaders on communication approaches, messaging, stakeholder engagement, and change readiness.

Transformation & Change Communications

• Lead communications for large-scale business and organizational transformations.


• Design communication strategies that build awareness, understanding, commitment, and adoption.


• Develop integrated communication campaigns that support new ways of working and drive behavioral change.


• Partner with business leaders, HR, Digital Technologies, and transformation teams to ensure cohesive messaging across initiatives.

Executive & Leadership Communications

• Serve as lead communications advisor to the President of MGS and other senior executives.


• Create keynote presentations, town hall content, leadership messaging, videos, talking points, and executive communications.


• Support leadership events, MGS town halls, global broadcasts, and leadership forums.


• Ensure senior leaders are equipped to communicate consistently and effectively across geographies and functions.

Associate Engagement

• Develop and lead communications campaigns that bring our Associates closer to our brands and businesses - creating awareness, connection, and inspiration.


• Develop programs that strengthen Associate connection the broader Mars Purpose, and MGS vision and business priorities.


• Drive storytelling that celebrates impact, innovation, collaboration, and transformation across the organization.


• Lead communication efforts related to engagement surveys, recognition efforts, culture initiatives, and major organizational milestones.

Content, Channels & Communications Operations

• Oversee content strategy across enterprise communications channels, including organizational announcements, internal social media, intranet, townhalls, senior leader connects, among others.


• Ensure communication channels are effective, measurable, and aligned to Associate needs.


• Establish governance, editorial calendars, communication standards, and measurement frameworks.


• Leverage emerging technologies and AI-enabled communications practices to improve reach, personalization, and effectiveness.

Team & Agency Leadership

• Manage external agency relationships and communication vendors.


• Oversee budget planning and resource allocation for communications programs.


• Foster a culture of creativity, excellence, and continuous learning.

Education and Experience

• Bachelor's Degree required


• 15+ years' experience in communications and change management in agency or in-house.


• Experience leading global change communications programs in a multi-layered and matrixed environment.


• Experience building trust and managing relationships with senior leadership.


• Exceptional writing and editing skills, strong presentation capabilities.


• Passion for technology and experience leveraging AI/GenAI in responsible ways that drive great, inspiring content.


• Understanding of latest trends, data and measurement in internal communications.


• Ability to navigate ambiguity in fast-paced org and manage multiple priorities simultaneously.


• Strong strategic agility and ability to apply enterprise-wide thinking


• Drive for results with strong prioritization and project management skills


• Confidence to share new ideas and ways of working


• Strong influencer and relationship-builder.

What can you expect from Mars?

Work with over 150,000 diverse and talented Associates, a