Director, Inside Sales

Empower Pharmacy; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Empower Pharmacy is seeking a dynamic Director, Inside Sales to lead a team in delivering significant business growth while ensuring high-quality customer engagement. This full-time remote position involves developing sales strategies, optimizing processes, and collaborating cross-functionally to enhance the customer experience. The ideal candidate will have a strong sales leadership background, particularly in healthcare or pharmacy, and a passion for driving meaningful change in the industry.

Benefits

Medical, dental, and vision coverage

Paid time off

401(k) matching

Wellness perks

IV therapy

Compounded medications

Qualifications

• Minimum of 10 years of Inside Sales leadership experience, preferably in healthcare.
• Proficiency with Salesforce and inside sales platforms.
• Experience leveraging AI in daily work is preferred.

Responsibilities

• Leads and inspires a high-performing Inside Sales team.
• Develops scalable strategies to increase sales performance.
• Collaborates with cross-functional teams to enhance customer experience.

Skills

Sales Leadership

Customer Focus

Process Optimization

Strategic Execution

Data Analysis

Collaboration

Communication

Education

Bachelor’s degree in business administration, healthcare administration, or a related field

Tools

Salesforce

Job description

Location: Remote - (United States), United States

Job Type: FULL TIME

Req# 4689

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Director, Inside Sales at Empower Pharmacy is a transformative sales leader responsible for scaling a high-performing, customer-focused Inside Sales organization that delivers significant business growth and prescription volume. This role is ideal for a strategic, data-driven leader who excels at developing talent, optimizing sales processes, and aligning cross-functional teams. Through insight-led execution and provider-first engagement, you will play a critical role in advancing Empower Pharmacy’s mission to make quality, affordable medication more accessible across the nation.

Duties and Responsibilities

• Leads, coaches, and inspires a high-performing Inside Sales organization by setting clear performance targets, delivering structured training, and cultivating a culture of accountability, continuous learning, and top-tier provider engagement.
• Develops and executes scalable inside sales strategies aligned with company growth initiatives, using data and insights to optimize lead conversion, increase prescription volume, and expand Empower’s national footprint.
• Collaborates cross-functionally with Field Sales, Marketing, Customer Service, and Sales Operations to drive operational alignment, streamline provider onboarding, and enhance the overall customer experience.
• Owns sales pipeline performance and forecasting by implementing robust analytics tools, conducting detailed pipeline reviews, and delivering strategic insights to executive leadership to inform high-level planning and resource allocation.
• Designs and standardizes sales processes, playbooks, and standard operating procedures, to ensure efficiency, consistency, and compliance across all Inside Sales functions while enabling scalable growth and rapid team onboarding.
• Serves as the voice of the customer and market intelligence lead by gathering feedback, analyzing competitor positioning, and influencing cross-functional decisions that drive innovation, improve service delivery, and elevate Empower’s reputation as a trusted pharmacy partner.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Proven track record of leading high-performing sales teams, exceeding growth targets, and optimizing sales performance through analytics and strategic execution.
• Proficiency with Salesforce and inside sales platforms; working knowledge of pharmaceutical products, clinical terminology, and healthcare regulations is preferred.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 10 years of Inside Sales leadership experience, preferably within healthcare, pharmacy, or life sciences.
• Bachelor’s degree in business administration, healthcare administration, or a related field from an accredited college or university.
• Preferred certifications include Inside Sales Management Certification (AA-ISP); Salesforce Sales Cloud Consultant Certification.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ - Link Opens in New Tab