Director, Information Technology – Single Billing Office (SBO)

Sentara Health; Virginia Beach (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Tuition assistance

Job summary

Sentara Health seeks a Director of Information Technology for the Single Billing Office to lead the Epic billing portfolio spanning Hospital, Professional, and Claims systems. This role partners with Revenue Cycle Operations, Finance, and Executive Leadership to drive automation, performance, and patient-friendly billing experiences.

The candidate will shape technology strategy, governance, and portfolio management while guiding managers, analysts, and project teams to deliver measurable

Qualifications

• Epic Hospital Billing Certification or equivalent certification is required.
• Experience with Epic SBO platform for hospital and professional billing.
• Certifications in PMP, ITIL, Lean or Six Sigma are preferred.

Responsibilities

• Lead the technology strategy and roadmap for the SBO platform aligned with Revenue Cycle Reimagined.
• Establish governance for revenue cycle tech decisions and manage portfolio investments.
• Drive automation, AI, and self-service capabilities across HB and PB workflows.
• Ensure platform stability, performance, and enterprise design standardization.
• Collaborate with Revenue Cycle Operations, Finance and Executive Leadership to drive outcomes.

Skills

Strategic leadership

Executive presence

Financial management

Cross-functional collaboration

Change leadership

Education

Epic Hospital Billing Certification

Epic Professional Billing Certification

Epic SBO experience

PMP

ITIL

Lean Six Sigma

Tools

Epic SBO

Job description

City/State Virginia Beach, VA Work Shift First (Days) Overview: The Director, Information Technology – Single Billing Office (SBO) provides strategic and operational leadership for the Epic revenue cycle application portfolio supporting Single Billing Office (SBO), Hospital Billing (HB), Professional Billing (PB), Claims Management and related revenue cycle technologies. This role serves as the primary technology leader for enterprise billing transformation initiatives and partners closely with Revenue Cycle Operations, Finance, Digital Services, and Executive Leadership to drive optimization, innovation, automation, and financial performance improvements across the organization. The Director is responsible for technology strategy, governance, portfolio management, operational excellence, vendor management, and leadership of team leads, analysts, architects, and project resources supporting the enterprise billing platform. This role ensures technology investments align with organizational priorities and deliver measurable operational, financial, and patient experience outcomes

Key Responsibilities

Strategic Leadership

Lead the technology strategy and roadmap for Sentara's Single Billing Office platform. Align IT initiatives with Revenue Cycle Reimagined objectives and organizational priorities. Drive realization of anticipated financial and operational benefits.

Governance & Portfolio Management

Establish enterprise governance for revenue cycle technology decisions. Prioritize investments, enhancements, and operational initiatives. Manage executive communication, risk management, and strategic planning.

Revenue Cycle Transformation

Lead implementation and optimization efforts supporting integrated HB and PB workflows. Advance automation, AI, and digital self-service capabilities. Identify opportunities to improve financial outcomes, operational efficiency, and scalability.

Operational Accountability

Provide leadership and oversight for managers, analysts, and support teams. Ensure platform stability, performance, and service excellence. Drive standardization of build practices and enterprise design decisions.

Stakeholder Engagement

Serve as an IT partner for Revenue Cycle Operations, Finance, and Executive Leadership. Facilitate cross-functional collaboration and decision-making. Build alignment across operational and technology stakeholders.

Leadership Competencies

• Strategic Thinking
• Executive Presence
• Business Acumen
• Change Leadership
• Financial Management
• Cross-Functional Collaboration
• Decision Making
• Team Development
• Innovation & Continuous Improvement
• Customer and Patient Focus
• Accountability & Results Orientation

Success for this role will be measured through:

• Financial Performance Achievement of Revenue Cycle Reimagined benefit targets. Increased revenue capture and reduced revenue leakage. Improved billing efficiency and throughput.
• Operational Performance Improved platform reliability and performance. Faster delivery of strategic initiatives and enhancements. Reduction in system-related operational disruptions.
• Strategic Outcomes Increased adoption of automation and AI-enabled workflows. Improved enterprise governance and prioritization. Faster decision-making and enhanced executive visibility.
• Patient Experience Improved patient financial communications. Simplified billing and payment experiences. Enhanced consumer satisfaction and engagement.

Requirements

• Epic Hospital Billing Certification
• Epic Professional Billing Certification
• Epic Single Billing Office (SBO) experience
• PMP, ITIL, Lean, Six Sigma, or other leadership certifications preferred

Sentara is currently reviewing market compensation for this role. Our Talent Acquisition team will be able to share more specific information during the recruiting process.

Benefits:

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!