Director, Incident Response & Client Experience (Remote – PT)

Veeam Software; United States; A distancia; USD 198.000 - 367.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Paid holidays

Medical, dental, vision

401(k) with company match

Family planning & fertility support

Employee assistance & mental health

Descripción de la vacante

Coveware is seeking an experienced Director of Incident Response to lead our ransomware response initiatives. This remote role requires ownership of client onboarding, case progression, and settlement negotiations, while driving operational excellence.

The candidate will manage incident response operations, collaborate with partners and law enforcement, and have opportunities to speak at industry events. Pacific Time Zone residents are preferred.

Formación

• Experience in incident response operations.
• Ability to lead and scale a team.
• Strong focus on customer experience and client onboarding.

Responsabilidades

• Handle incident response cases end-to-end.
• Own the customer experience from onboarding to case closure.
• Provide guidance on case progression to clients.
• Negotiate with cyber criminals and manage settlements.
• Interact with partners and law enforcement.
• Improve operations compliance procedures.
• Oversee case throughput and throughput efficiency.
• Travel to client sites and industry events.

Conocimientos

Incident response

Leadership

Customer experience

Team building

Cybersecurity

Stakeholder management

Communication

Project management

Travel readiness

Hiring experience

Educación

Cybersecurity certifications

Descripción del empleo

Coveware is seeking an experienced Director of Incident Response to lead our ransomware response initiatives. This remote role requires ownership of client onboarding, case progression, and settlement negotiations, while driving operational excellence.

The candidate will manage incident response operations, collaborate with partners and law enforcement, and have opportunities to speak at industry events. Pacific Time Zone residents are preferred.