Incident Response Director - Coveware

veeamsoftware; Stati Uniti; Remoto; USD 120.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation days

Wellbeing days

Volunteer time

Private medical

Dental coverage

Vision coverage

Life insurance

Income protection

Matched pension

Travel insurance

Employee assistance

Mentoring

Workshops

On-demand courses

Descrizione del lavoro

Veeam Software seeks a Lead Incident Response Manager to drive operations, mentor a growing team, and guide clients through cyberattack resolutions. You will oversee cases, ensure service quality, and influence product direction with data-driven insights.

This role blends hands-on case leadership with strategic oversight, requiring collaboration with partners and the ability to scale processes across the organization.

Competenze

• Experience in private-sector cyber incident response operations.
• At least one year of management experience, with experience recruiting and building a team.
• Strong client communication, project management, and stakeholder coordination skills.
• Ability to improve processes using operational data and customer feedback.
• Understanding of the controls, regulations, and policies that support sound operations.
• Willingness to take on individual case work as well as leadership responsibilities.

Mansioni

• Manage incident response cases and guide clients from onboarding through resolution, including setting expectations about how cases will progress.
• Negotiate with cybercriminals and oversee the financial operations associated with settlements.
• Coordinate with commercial partners and law enforcement contacts.
• Follow and improve operational compliance procedures, case throughput, and internal efficiency.
• Identify operational patterns and bottlenecks, then develop process or technology improvements based on data and customer feedback.
• Help shape product priorities, recruit and grow a team, and represent the service to clients or at industry events when needed.

Descrizione del lavoro

Role overview

Lead incident response operations that help organizations recover from cyberattacks, while improving the experience clients receive throughout each case. The role combines hands-on case leadership with operational oversight, process improvement, and responsibility for developing a team and contributing to product direction.

Responsibilities

• Manage incident response cases and guide clients from onboarding through resolution, including setting expectations about how cases will progress.
• Negotiate with cybercriminals and oversee the financial operations associated with settlements.
• Coordinate with commercial partners and law enforcement contacts.
• Follow and improve operational compliance procedures, case throughput, and internal efficiency.
• Identify operational patterns and bottlenecks, then develop process or technology improvements based on data and customer feedback.
• Help shape product priorities, recruit and grow a team, and represent the service to clients or at industry events when needed.

Requirements

• Experience in private-sector cyber incident response operations.
• At least one year of management experience, with experience recruiting and building a team.
• Strong client communication, project management, and stakeholder coordination skills.
• Ability to improve processes using operational data and customer feedback.
• Understanding of the controls, regulations, and policies that support sound operations.
• Willingness to take on individual case work as well as leadership responsibilities.

Nice to have

• Cybersecurity qualifications or certifications.
• Interest in contributing to product development and prioritization.

Benefits and work setup

• The position is limited to applicants permanently located in the United Kingdom.
• Benefits include 25 paid vacation days, four additional wellbeing days, paid volunteer time, private medical, dental, and vision coverage, life insurance, income protection, and a matched pension plan.
• Other offerings include travel insurance, employee assistance services, and learning resources such as mentoring, workshops, and on-demand courses.