Coveware - Incident response Director (Remote: West Coast / Pacific Time)

veeamsoftware; EE. UU.; A distancia; USD 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off and holidays

Parental leave

Health coverage

Retirement matching

Mental health support

Family-building assistance

Professional development resources

Descripción de la vacante

veeamsoftware is seeking a Lead Cyber Incident Response Manager to lead ransomware incident response operations, guide customers from onboarding to resolution, and drive end-to-end improvements in how we respond to attacks.

This role blends hands-on incident handling with team leadership, process optimization, and product feedback. You will mentor the team, coordinate with partners and law enforcement where applicable, and scale the service to meet growing customer demand.

Formación

• Experience in private-sector cyber incident response and incident response operations.
• At least one year of management experience, with experience recruiting and building a team.
• Ability to balance direct operational work with team leadership and service improvement.
• Strong customer communication, project management, and stakeholder coordination skills.
• Sound judgment around operational controls, regulations, and policies.
• Data-oriented approach to identifying patterns and improving customer experience and team efficiency.

Responsabilidades

• Handle incident response cases and guide customers from onboarding through case closure.
• Keep clients informed about case progress and help them understand the response process.
• Conduct negotiations with cybercriminals and oversee related financial operations and settlements.
• Coordinate with commercial partners and law enforcement contacts.
• Follow and improve operational compliance procedures, case throughput, and internal processes.
• Identify recurring bottlenecks and develop process or technology improvements based on operational data and customer feedback.
• Contribute hands-on when needed, help build and scale the team, and represent the service to customers or at industry events when appropriate.

Conocimientos

Cyber incident response

Leadership/management

Customer communication

Project management

Regulatory/compliance awareness

Data-driven analysis

Descripción del empleo

Role overview

Lead ransomware incident response operations and improve the experience of organizations recovering from cyberattacks. The role combines direct case involvement with end-to-end customer guidance, operational process improvement, team development, and feedback that can shape response services and supporting products.

Responsibilities

• Handle incident response cases and guide customers from onboarding through case closure.
• Keep clients informed about case progress and help them understand the response process.
• Conduct negotiations with cybercriminals and oversee related financial operations and settlements.
• Coordinate with commercial partners and law enforcement contacts.
• Follow and improve operational compliance procedures, case throughput, and internal processes.
• Identify recurring bottlenecks and develop process or technology improvements based on operational data and customer feedback.
• Contribute hands-on when needed, help build and scale the team, and represent the service to customers or at industry events when appropriate.

Requirements

• Experience in private-sector cyber incident response and incident response operations.
• At least one year of management experience, with experience recruiting and building a team.
• Ability to balance direct operational work with team leadership and service improvement.
• Strong customer communication, project management, and stakeholder coordination skills.
• Sound judgment around operational controls, regulations, and policies.
• Data-oriented approach to identifying patterns and improving customer experience and team efficiency.

Nice to have

Cybersecurity qualifications or certifications are valued. Experience translating customer and case feedback into product priorities is also relevant.

Benefits and work setup

Candidates must reside on the US West Coast or in the Pacific Time Zone.

• paid time off and holidays
• parental leave
• health coverage
• retirement matching
• mental health support
• family-building assistance
• professional development resources

Compensation varies by US geographic zone and includes a performance-based bonus.