Director, Implementation Services (INDG)

Socket.dev; Arlington (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

Bloomberg Industry Group seeks a seasoned leader to own the delivery of enterprise SaaS implementation projects, manage resources, and drive operational performance. You will collaborate with sales, customer success, support, and product management to ensure successful adoption and value realization for enterprise clients.

You will recruit and develop a world-class Professional Services team, forecast demand, align offerings with market segments, and maintain industry practices.

Qualifications

• 10+ years of enterprise SaaS implementation, project management, and executive stakeholder management.
• 7+ years of experience in managing Implementation or Professional Services teams.
• Demonstrated ability to build and scale a professional services implementation business with accountability for financial targets, project monitoring, resource management and KPIs.
• Ability to collaborate with customer success, support, and sales.
• Experience with Agile development and engaging customers in best practices of the software development lifecycle.

Responsibilities

• Own the delivery of implementation services to clients, overseeing resource management, project delivery, and operational success metrics.
• Work directly with Head of Customer Delivery to create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral, and pricing.
• Recruit, hire, develop, and retain a world-class Professional Service team capable of delivering large engagements.
• Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring proper staffing for new opportunities.
• Maintain current knowledge of industry practices and technology for integration services in accounting, tax, and legal domains.
• Form positive customer relationships with executive stakeholders at key customers.

Skills

Enterprise SaaS implementation

Project management

Executive stakeholder management

Team leadership

Resource forecasting

Agile development

Tools

Jira

Salesforce

Certinia

Tableau

Job description

Leads delivery of implementation services, including project execution, resource management, operational performance, service offering development, team leadership, staffing, and executive customer engagement. Collaborates with sales, customer success, support, and product management to support client implementation and adoption.

Responsibilities

• Own the delivery of implementation services to clients, overseeing resource management, project delivery, and operational success metrics.
• Work directly with Head of Customer Delivery to create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral, and pricing.
• Recruit, hire, develop, and retain a world-class Professional Service team capable of delivering large engagements.
• Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities.
• Maintain current knowledge of industry practices and technology available for integration services for the accounting, tax, and legal business areas.
• Communicate product enhancements to Product Management teams across Bloomberg INDG as requested and identified by customers.
• Form positive customer relationships with executive stakeholders at key customers.
• Perform other special projects and/or related duties, as assigned.

Requirements

• 10+ years of experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management.
• 7+ years of experience in managing Implementation or Professional Services teams.
• Demonstrated experience building and scaling a professional services implementation business with accountability for financial targets, project monitoring, resource management and utilization, and other KPIs as specified
• Demonstrated ability to collaborate with customers success, support, and sales
• Demonstrated expertise in Agile development and engaging customers in best practices regarding the software development lifecycle
• Ability to be in office 4 days a week and travel up to 25% of the time to meet and work onsite with customers, prospects, or Beta testers, and to attend relevant industry events and conferences.

Preferred Experience

• Experience in implementing technology in tax, accounting, finance, or law
• Previous experience using Jira, SalesForce, Certinia, and Tableau

Compensation Range

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevance experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.

Equal Opportunity

Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).