Director Human Resources

Westmont Hospitality; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

Westmont Hospitality seeks a Director of Human Resources to shape and execute the company’s people strategy for its hospitality operations across the United States. This leadership role oversees talent acquisition, employee relations, performance management, and compliance with labor laws, driving engagement and retention.

The position partners with senior management to design policies, workforce planning, and DEI initiatives, while managing HR budgets and technology.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• At least 7 years of HR experience with a minimum of 3 years in a leadership role.
• Strong knowledge of US employment laws in hospitality.
• Experience in talent acquisition, employee relations, and performance management.

Responsibilities

• Develop and implement HR strategies aligned with the hospitality sector’s business goals.
• Lead recruitment and selection to attract diverse candidates.
• Oversee employee relations, conflict resolution, and disciplinary procedures.
• Design and administer performance management, employee development, and succession planning.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Collaborate with senior leadership on organizational structure, workforce planning, and change management.
• Manage HR budgets, vendor relationships, and HR technology systems.
• Promote continuous improvement, engagement, and recognition.

Skills

Leadership

Talent acquisition

Employee relations

Performance management

Communication

Interpersonal skills

Compliance with labor laws

Strategic planning

Data analytics

Education

Bachelor’s degree in HR/Business/related field

Master’s degree in HR Management/ Organizational Development / MBA

HR certifications such as SHRM-SCP or SPHR

Tools

HRIS

Data analytics tools

Job description

About The Role

The Director of Human Resources in the Accommodation and Food Services industry plays a pivotal role in shaping and executing the organization's human capital strategy to support business objectives. This leadership position is responsible for overseeing all HR functions, including talent acquisition, employee relations, performance management, and compliance with labor laws, ensuring a productive and positive workplace culture. The role demands strategic planning to align workforce capabilities with the dynamic needs of the hospitality sector, fostering employee engagement and retention. The Director will collaborate closely with senior management to develop policies and programs that enhance organizational effectiveness and support diversity and inclusion initiatives. Ultimately, this position drives the human resources vision that enables the company to attract, develop, and retain top talent while maintaining operational excellence across multiple locations in the United States.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 7 years of progressive experience in human resources management, with a minimum of 3 years in a leadership role.
• Strong knowledge of employment laws and regulations applicable in the United States, particularly within the accommodation and food services industry.
• Proven experience in talent acquisition, employee relations, and performance management.
• Excellent communication, interpersonal, and leadership skills.

Preferred Qualifications

• Master’s degree in Human Resources Management, Organizational Development, or an MBA.
• Professional HR certification such as SHRM-SCP or SPHR.
• Experience working in multi-site hospitality or food service organizations.
• Demonstrated success in leading diversity, equity, and inclusion initiatives.
• Familiarity with HR information systems (HRIS) and data analytics tools.

Responsibilities

• Develop and implement comprehensive HR strategies and initiatives aligned with the overall business strategy of the accommodation and food services sector.
• Lead and manage the recruitment and selection process to attract qualified candidates and ensure a diverse and inclusive workforce.
• Oversee employee relations, conflict resolution, and disciplinary procedures to maintain a positive and compliant work environment.
• Design and administer performance management systems, employee development programs, and succession planning to enhance workforce capabilities.
• Ensure compliance with federal, state, and local employment laws and regulations, and manage risk related to HR policies and practices.
• Collaborate with senior leadership to advise on organizational structure, workforce planning, and change management initiatives.
• Manage HR budgets, vendor relationships, and technology systems to optimize HR service delivery and operational efficiency.
• Promote a culture of continuous improvement, employee engagement, and recognition within the organization.

Skills

The Director of Human Resources utilizes strong leadership and strategic planning skills daily to align HR initiatives with business goals, ensuring workforce readiness and compliance. Communication and interpersonal skills are essential for effectively managing employee relations, negotiating with stakeholders, and fostering a collaborative work environment. Analytical skills are applied to interpret HR metrics and data, guiding decision-making and continuous improvement efforts. Knowledge of employment law ensures that policies and practices meet legal requirements, mitigating organizational risk. Additionally, proficiency with HR technology enhances operational efficiency and supports data-driven human capital management.