Director, Hub Operations & Patient Access

MSD; North Wales (Montgomery County); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ, USA (also known as Merck Sharp & Dohme LLC) seeks a senior role overseeing hub operations for patient access and support for specialty products.

You will manage vendor relationships, program staffing, and budgets while shaping strategic frameworks for US launches. The role requires a minimum of 7 years in relevant fields, with strong vendor management, compliance, and cross-functional leadership experience.

Qualifications

• Bachelor's Degree required
• Minimum of 7 years of relevant experience
• Minimum of 3 years in Pharmaceutical Patient Access, Pricing, Reimbursement, Legal, Finance or related fields supporting Pharmaceutical Marketing and Sales
• Vendor management experience, including budgeting, contracting, audits, financial reporting, general operations, IT, SOP/business rule auditing and strategic thinking

Responsibilities

• Manage the daily operations of existing hubs, including vendor relationships, program staffing, budgets, SLAs, and maintaining current business rules
• Contribute to the strategic framework and guidance in the development and deployment of patient access and support hubs for specialty products, including for upcoming US launches of our company's products
• Develop comprehensive project plans for hub initiatives, including project schedules, resource plans, risk management plans, and communication plans
• Partner with Marketing Operations in development of Coupon/Co-pay programs – and integrate them into US Hub programs (when appropriate)
• Build and manage relationships with vendors who will perform benefits investigations and other related support to help ensure that patients and health care providers understand coverage and to assist patients with affordability options for our company's medications
• Work with our Company's Patient Assistance Foundation to ensure consistent PAP referral business rules
• Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs
• Exhibit ownership and accountability for all projects and internal assignments
• Brand Team collaboration: Development of annual strategies and tactics plans; seeking continual input and guidance; providing ongoing strategic support
• Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible; select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed

Skills

Company Policies

Competency Management

Consultative Selling

Customer-Focused

Data Analysis

Pricing Strategies

Market Access

Market Research

Education

Bachelor's Degree

Job description

Merck & Co., Inc. in Rahway, NJ, USA (also known as Merck Sharp & Dohme LLC) seeks a senior role overseeing hub operations for patient access and support for specialty products.

You will manage vendor relationships, program staffing, and budgets while shaping strategic frameworks for US launches. The role requires a minimum of 7 years in relevant fields, with strong vendor management, compliance, and cross-functional leadership experience.