Director HR Operations

Otis Elevator Co.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Otis Elevator Co. is seeking a Director of HR Operations to oversee payroll and HR administrative functions across the Americas. This leadership role requires extensive experience in payroll management, compliance, and team leadership. The successful candidate will partner with Genpact to ensure accurate payroll delivery and manage HR operations efficiently. Join a global leader committed to innovation and excellence in service.

Benefits

Employee Scholar Program

Qualifications

• 14+ years of experience in North America Payroll/Latin American and HR Administration.
• Proven experience managing payroll operations in multi-country environments.

Responsibilities

• Oversee payroll processing for Americas region employees.
• Manage employee data and ensure compliance with payroll regulations.
• Lead a team of payroll and HR staff.

Skills

Analytical

Problem Solving

Communication

Interpersonal

Leadership

Education

Bachelor's degree in human resources

Bachelor's degree in Accounting

Tools

ADP Globalview

Celergo

Job description

Date Posted:

2025-04-24

Country:

Colombia

Location:

LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá

Director HR Operations

Role Overview:

This is a leadership role reporting to the GBS H2R leader, responsible for overseeing all aspects of payroll processing and HR administrative functions across the Americas region, partnering with Genpact to ensure accurate and timely payroll delivery while maintaining compliance with local regulations, managing employee data, and coordinating with HR teams to address administrative needs.Would be required to work in EST time zone.

On a typical day you will:

Payroll Management:

• Provide oversight and governance over end-to-end payroll processing for all Americas region employees, including data collection, calculations, and distribution.

• Ensure compliance with federal, state, and provincial payroll regulations, including tax withholdings and deductions.

• Partner with Genpact and GBS leadership to monitor and resolve payroll discrepancies, investigating and addressing issues promptly.

• Support the implementation and maintenance of payroll systems, including updates and upgrades to ensure accuracy.

• Generate payroll reports, including tax filings and benefit deductions.

• Management of vendors supporting HR/PR Shared Services

HR Administration:

• Oversee the management of employee data, including personnel records, benefits information, and employment verifications.Partner with Genpact, Internal Controls and HR CoEs for audits and data integrity management

• Coordinate with HR teams for excellence in new hire onboarding, employee terminations, and changes in employment status.

• Oversee the employee leave administration processes, including vacation, sick leave, and family medical leave.

• Provide oversight over processes and maintain employee documentation, ensuring compliance with company policies and legal requirements.

Team Leadership:

• Provide oversight for a team of payroll and HR staff, providing guidance and governance

• Provide oversight of QCPC/Continuous improvement results and opportunitiesand partner with global peers to standardize approach

• Escalation management focused on supporting regional leadership and colleague experience

• Provide input into performance management and employee and non-employee development initiatives

• Foster a collaborative work environment within the team and across all functions and vendors

Compliance and Reporting

• Stay updated on changing payroll regulations and ensure compliance with all applicable laws, maintaining a direct connection to the Tax CoE and vendors

• Monitor key performance indicators (KPIs/CSLs) related to the scope of work managed by the shared service organizationand work with Genpact to address any service delivery challenges and improvement plans

• Partner with GBS leadership and Genpact to prepare and present regular service reviews and reports on payroll and HR administrative activities to senior global and regional management

What You Will Need to be Successful:

• Bachelor's degree, in human resources preferred, Accounting, or any related field

• Experience: 14+ Years of exp in North America Payroll/Latin American and HR Administration

• Proven experience managing payroll operations in a multi-country, multi-state or multi-province environment

• Expertise in payroll systems and software; ADP Globalview or Celergo preferred

• Expertise in vendor management

• Strong understanding of employment laws and regulations across Americas region

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills to collaborate with various stakeholders

• Leadership experience in managing and developing a team

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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