Director, HR Client Services

University of Miami; Coral Gables (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

University of Miami seeks a Director of Human Resources - Client Services to lead the HR client services function and advise management on staffing plans, compensation, benefits, and training. The role ensures compliance with employment laws and university policies while driving strategic workforce initiatives.

The position emphasizes building an engaged, inclusive culture, monitoring HR metrics, and collaborating with internal partners to enhance HR effectiveness and service delivery.

Qualifications

• Bachelor’s degree required in a relevant field.
• Experience leading HR client services or similar teams is essential.
• Strong knowledge of employment laws and regulations.
• Proven ability to develop and implement HR programs and processes.
• Demonstrated impact on workforce planning and employee relations.

Responsibilities

• Oversee the day-to-day operations of HR Client Services.
• Provide consultation to management on staffing plans, compensation, benefits, training and development.
• Conduct investigations and manage employee relations issues.
• Ensure compliance with laws and university policies.
• Develop reporting procedures and monitor client metrics such as vacancy and turnover rates.

Skills

Strategic Alignment

Financial Management

Resource Management

Adaptability

Team Leadership

Technology & Analytics

Communication

Education

Bachelor’s degree in relevant field

Job description

## Director, HR Client ServicesApplyremote type: On-Sitelocations: Coral Gables, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100098855**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Director, Human Resources - Client Services directs the day-to-day operations of the HR Client Services function, including the delivery of client-based services, administration, coordination, and evaluation of HR programs at the University of Miami The Director, Human Resources - Client Services provides consultation to management on strategic staffing plans, compensation, benefits, training and development and ensures adherence with all employment legislation and regulations. **Core Job Functions:*** Oversees the effective utilization of the employee workforce, while supporting employee workforce planning, strategies, and initiatives. Assists clients with evaluating their business plans and the impact of existing and new discipline-specific programs/strategies and/or regulatory actions and direct formulation of the department objectives.* Ensures compliance with all applicable laws, regulations, and governmental requirements. Maintains knowledge of industry trends, state/federal employment legislation, as well as day-to-day management of employees, and reducing legal risks.* Establishes and maintains positive, productive, and collaborative relationships with internal and external partners to support an engaged and inclusive culture that advances the University of Miami’s mission, vision, strategic objectives, and business goals.* Manages and resolves complex employee relations issues and conducts effective, thorough, and objective investigations. Exercises due diligence in the review and research of evidence/documents to analyze the overall facts of the case and ensure HR staff recommendations for action are appropriate. Counsels and advises employees and managers on employee relations practices.* Initiates, develops, and executes Work Environment Assessments. Conducts recurring meetings and site visits with respective business units and the general employee population to gauge the work environment.* Provides day-to-day guidance to direct staff or clients regarding the coaching, counseling, career development, and disciplinary actions for staff.* Reviews and makes recommendations to executive management for improvement of policies, procedures, and practices related to personnel matters. Manages communication of changes in policies and procedures and ensures adherence. Fosters an engaged employee environment through consistency and uniformity in the application and interpretation of governing policies, practices, and all terms and conditions of employment.* Develops reporting procedures and other methods to establish accountability and measure success. Monitors client metrics (i.e., vacancy, turnover rates, etc.) regularly.* Assists with the revision of processes and procedures to reflect progressive approaches to human resources management and to improve HR effectiveness.* Identifies training needs for business units and individual executive coaching needs. Facilitates training, including orientation, as needed. Participates in the evaluation and monitoring of training to determine the success of training programs and that training objectives are met.* Completes special projects or assignments as required, including serving on committees and participating in HR-related meetings and events.* Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.* Ensures employees are trained on controls within the function and on University policy and procedures.**This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.** **Core Qualifications:** **Education:** Bachelor’s degree in relevant field required **Experience:** Minimum 7 years of relevant experience required **Knowledge, Skills and Abilities:*** Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.* Financial Management: Ensures fiscal responsibility, and optimization of financial performance.* Resource Management: Ability to allocate resources and drive innovation and growth.* Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.* Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.* Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.* Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.