Director, Housekeeping & Guest Experience

Double Tree Bloomington Minneapolis South (Franchise); BLOOMINGTON (MN); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Referral Bonus

Go Hilton Team Member Travel Program

Job summary

DoubleTree by Hilton Bloomington - Minneapolis South is seeking a Director of Housekeeping to lead laundry and housekeeping operations, ensuring rooms and public spaces meet the highest cleanliness standards and guest expectations. You will drive budgeting, staffing, training, and safety compliance across the department.

The role reports to hotel leadership and requires a strong presence throughout the property, with a focus on guest experience, team development, and operational excellence.

Qualifications

• Must have reliable transportation
• Must be reliable, report to work on time, and be able to work all shifts on-site
• Must have open availability Monday-Sunday and be able to work at least one weekend day per week
• Must be able to work the necessary hours and a rotating schedule to support the needs of the department, including days, nights, weekends, holidays and key events.
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required original employment authorization documents, as required to complete the Form I-9 on the first day of employment.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with department leaders to support promotional initiatives and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, employee appreciation and recognition programs that motivate the team and promote positive employee relations.
• Recruit & Onboard Talent: Lead hiring efforts, interviews, onboarding, and training of Housekeeping and Laundry staff. Identify high-potential talent and support succession planning to strengthen the department’s talent pipeline.
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Job description

DoubleTree by Hilton Bloomington - Minneapolis South is seeking a Director of Housekeeping to lead laundry and housekeeping operations, ensuring rooms and public spaces meet the highest cleanliness standards and guest expectations. You will drive budgeting, staffing, training, and safety compliance across the department.

The role reports to hotel leadership and requires a strong presence throughout the property, with a focus on guest experience, team development, and operational excellence.