Director Hospice Support Services

Elara Caring; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Collaborative work

Tuition reimbursement

Advancement opportunities

Insurance plans

401K with match

Paid time off

Pet bereavement

Job summary

Elara Caring is seeking a Director Hospice Support Services to lead multidisciplinary teams, shape care planning, and ensure regulatory compliance. The role emphasizes strategic program management, staff development, and adherence to standards across hospice services.

The position reports to the VP Care Strategy, Quality & Innovation and requires strong leadership, budget oversight, and collaboration with clinical leadership. Dallas, TX-based with opportunities to impact patient care nationwide.

Qualifications

• MSW degree from CSWE-accredited program.
• Minimum five years of social work in healthcare.
• Three years hospice experience preferred.

Responsibilities

• Provide leadership over multidisciplinary teams.
• Oversee care planning and service delivery.
• Ensure regulatory compliance and record accuracy.
• Oversee staffing, scheduling, and ongoing staff education.
• Drive quality improvement and program development.

Skills

Leadership

Communication

Regulatory compliance

Budget management

Team development

Education

MSW

Master’s/Doctoral in Social Work

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Director Hospice Support Services.

To continue to be an industry pioneer in delivering unparalleled care, we need a Director Hospice Support Services with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Director Hospice Support Services you’ll contribute to our success in the following ways:

• Provides leadership and oversight of multidisciplinary teams, including hiring, performance management, coaching, and development to ensure high-quality support services delivery.
• Serves as an active member of the interdisciplinary team, supporting assessment, care planning, and service implementation.
• Oversees medical record processes to ensure accuracy, completeness, and compliance with regulatory and ethical standards.
• Monitors compliance with state and federal regulations, including licensure and hospice certification requirements.
• Leads oversight of support services delivery, ensuring alignment with agency policies and quality standards.
• Identifies program gaps and improvement opportunities; develops proposals to enhance services and outcomes.
• Develops and implements policies, procedures, and guidelines to support program effectiveness and compliance.
• Oversees staffing functions, including scheduling, supervision, and ongoing education for care team members.
• Participates in agency-wide planning, program development, and Quality Improvement initiatives.
• Supports recruitment, onboarding, and career development strategies for patient care team members.
• Designs and delivers education programs to ensure staff competency and professional growth.
• Serves as subject matter expert for social services, bereavement, chaplain, volunteer, and veteran programs; establishes best practices.
• Monitors KPIs and provides consultative support on high-risk patient issues (e.g., suicide risk, PTSD), partnering with clinical leadership.

What is Required?

• CERTIFICATION/LICENSURE: MSW
• Master’s Degree or Doctoral Degree in social work from a school of social work accredited by the Council of Social Work Education
• Minimum five (5) years of social work experience in a healthcare setting. (3) years Hospice experience
• Strong verbal and written communication skills with the ability to engage effectively with patients, families, and interdisciplinary teams
• Proven leadership experience in managing and developing teams across bereavement, social work, and spiritual care services
• Strategic program management skills, including planning, implementation, and oversight of support service initiatives
• Working knowledge of regulatory standards (e.g., Conditions of Participation) and ability to ensure compliance across programs
• Highly organized and results-driven, with the ability to manage budgets, meet deadlines, and oversee multiple programs simultaneously
• TRAVEL: 25%

You will report to the VP Care Strategy, Quality & Innovation

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.