Director Hospice Support Services

Elara Caring; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Tuition reimbursement

401(K) with employer match

Paid time off & holidays

Health, dental, vision insurance

Pet bereavement

Job summary

Elara Caring is seeking a Director Hospice Support Services to lead multidisciplinary teams delivering high-quality home-based care. You will oversee care planning, regulatory compliance and staff development to ensure exceptional patient outcomes.

The role requires an MSW with 5+ years in healthcare and hospice settings, strong communication, and strategic program management. Travel is expected and the company offers comprehensive benefits and growth opportunities.

Qualifications

• Requires MSW certification/licensure
• Master’s or Doctoral degree in social work from a CSWE-accredited program
• Minimum five years in healthcare social work; hospice experience preferred
• Strong verbal and written communication; engages effectively with patients, families, and teams
• Leadership in managing cross-disciplinary teams in bereavement, social work, and spiritual care

Responsibilities

• Provide leadership and oversight of multidisciplinary teams, including hiring, performance management, coaching and development.
• Support assessment, care planning, and service implementation as part of the interdisciplinary team.
• Oversee medical records processes for accuracy, completeness and regulatory compliance.
• Monitor compliance with state and federal regulations, licensing, and hospice certification.
• Lead oversight of support services delivery aligned with policies and quality standards.
• Identify program gaps and opportunities; develop proposals to enhance services and outcomes.
• Design and implement policies, procedures, and guidelines to support effectiveness and compliance.
• Oversee staffing, including scheduling, supervision and ongoing education for care teams.
• Contribute to agency-wide planning, program development and Quality Improvement initiatives.
• Support recruitment, onboarding and career development for patient care teams.
• Develop and deliver education programs to ensure staff competency and growth.
• Serve as SME for social services, bereavement, chaplain, volunteer and veteran programs.

Skills

Leadership experience

Verbal and written communication

Strategic program management

Budget management

Team development

Regulatory knowledge

Travel

Education

MSW

Master’s or Doctoral degree in social work

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Director Hospice Support Services. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Director Hospice Support Services with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Director Hospice Support Services you’ll contribute to our success in the following ways:

• Provides leadership and oversight of multidisciplinary teams, including hiring, performance management, coaching, and development to ensure high-quality support services delivery.

• Serves as an active member of the interdisciplinary team, supporting assessment, care planning, and service implementation.

• Oversees medical record processes to ensure accuracy, completeness, and compliance with regulatory and ethical standards.

• Monitors compliance with state and federal regulations, including licensure and hospice certification requirements.

• Leads oversight of support services delivery, ensuring alignment with agency policies and quality standards.

• Identifies program gaps and improvement opportunities; develops proposals to enhance services and outcomes.

• Develops and implements policies, procedures, and guidelines to support program effectiveness and compliance.

• Oversees staffing functions, including scheduling, supervision, and ongoing education for care team members.

• Participates in agency-wide planning, program development, and Quality Improvement initiatives.

• Supports recruitment, onboarding, and career development strategies for patient care team members.

• Designs and delivers education programs to ensure staff competency and professional growth.

• Serves as subject matter expert for social services, bereavement, chaplain, volunteer, and veteran programs; establishes best practices.

• Monitors KPIs and provides consultative support on high-risk patient issues (e.g., suicide risk, PTSD), partnering with clinical leadership.

What is Required?

• CERTIFICATION/LICENSURE: MSW

• Master’s Degree or Doctoral Degree in social work from a school of social work accredited by the Council of Social Work Education

• Minimum five (5) years of social work experience in a healthcare setting. (3) years Hospice experience

• Strong verbal and written communication skills with the ability to engage effectively with patients, families, and interdisciplinary teams

• Proven leadership experience in managing and developing teams across bereavement, social work, and spiritual care services

• Strategic program management skills, including planning, implementation, and oversight of support service initiatives

• Working knowledge of regulatory standards (e.g., Conditions of Participation) and ability to ensure compliance across programs

• Highly organized and results-driven, with the ability to manage budgets, meet deadlines, and oversee multiple programs simultaneously

• TRAVEL: 25%

You will report to the VP Care Strategy, Quality & Innovation

_ Equal Employment Opportunity : We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] _

_ Pay & Benefit Information : Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits _

_ EVerify : Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed _